Customer Service Account Coordinator

Employees are Our Greatest Asset

Privately held, Great Northern is one of the nation’s largest independent producers of corrugated packaging.  For more than five decades, customers have turned to Great Northern Corporation for integrated, comprehensive packaging solutions in industrial, commercial and retail markets.

Great Northern exists to live out the core values established by our founders – integrity, personal growth, entrepreneurial spirit, and a shared future.

Our vision, “We help our employees win through personal growth and a shared future” is a call to action to deliver on building a people-centric culture, developing leaders from within, and sending people home fulfilled about their role and contributions. The “win” for everyone is a trusting and collaborative culture that helps us be at our best every day.

Our mission statement, “We help our customers win by doing what others can’t or won’t” gives us a clear purpose and raises the bar for performance. Doing what others “can’t or won’t” for our customers is demonstrated by a willingness to serve customers, value-added partnerships and proactively developing innovative solutions to our customer’s challenges.

We are excited that you are looking to join our great culture. Here are some details about the position.

WHAT WE CAN OFFER YOU

In addition to excellent wages, Great Northern has a competitive benefits package including medical, dental, and vision; life insurance; paid vacation; paid holidays; profit sharing and 401(k) with company match. We also offer our employees a safe, clean, friendly environment and room for growth! This position is eligible for hybrid (in office/remote work) after training is completed.

SALARY

Negotiable based on experience

 REPORTS TO

Customer Service Manager

 POSITION SUMMARY

Coordinate all workflow from estimates to finished product and related functions, all with commitment to the Great Northern Appleton Value Proposition

 RESPONSIBILITIES

• Provide communication links between the customer, design, production, sales, and outside vendors.
• Manage all aspects of customer orders; including, but not limited to estimating, quoting, purchasing, order entry, building relationships, invoicing, managing inventory levels, and job costing
• This position does provide coverage for the Receptionist when on vacation or work breaks.
• Other duties, as assigned.

REQUIREMENTS

• Bachelor’s Degree from four-year college or university, or two to four years related experience and/or training, or equivalent combination of education and experience.
• Excellent interpersonal and communication skills with a positive attitude.
• Prior experience in manufacturing or printing is a plus

HOURS

Monday-Friday 7:30am - 4:30pm, typically 8-hour shifts with flexibility.

Great Northern is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.