Store Manager - Portsmouth

Summary
Effectively manage all aspects of a retail store location to achieve budgeted revenue and expense.

Essential Duties & Responsibilities

1. Manage budgeted sales and expense to revenue (E/R).
2. Recruit and train retail employees in retail operation procedures, to include program participants.
3. Schedule and train employees to achieve optimum customer service, merchandise display, store security and expense control.
4. Display and model excellent customer service.
5. Hold effective monthly store meetings
6. Plan attractive merchandise displays that maximize sales per square foot.
7. Maintain records of sales data, bank deposits and daily operational records, as required.
8. Enforce and follow all sales policies and procedures and employee policies and procedures.
9. Attend Retail Operations sales meetings and Goodwill functions such as the employee coffee.
10. Maintain store premises in compliance with Agency safety and housekeeping practices.
11. Participate in review process, long range planning & budgeting.
12. Operate computer to receive communications and forward sales and store reports.
13. Must work a flexible schedule to comply with the needs of the store.
14. Must adhere to the established Retail Dress Code as outlined within the Retail Standards Manual. Effectively manage dress code with all retail employees and volunteers.
15. Embrace the empowerment and continuous improvement culture in our agency. Display and encourage the ability to offer suggestions and make decisions that will positively impact the store and cause our business to grow.
16. Responsible for the equal opportunity employment efforts and results, and must take action to prevent harassment of employees.
17. Must maintain the ability to regularly lift and/or move up to 50 pounds.
18. Provide own transportation and adequate liability insurance for such.
19. Other duties may be assigned.
20. Comply with all Agency policies, procedures and safety standards throughout work areas and maintain same to meet CARF, Department of Labor and other regulatory standards.

Supervisory Responsibilities

• Directly supervise the assistant manager, supervisor, store employees, and program participants in the retail store.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education Requirements
High school diploma or General Education Degree (GED) with courses in Business or Marketing. Two years retail experience in a management/supervisory capacity.

Experience Requirements
Two years retail experience in a management/supervisory capacity.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Employee must maintain a valid driver's license and a driving record acceptable to Goodwill's liability insurance provider. If at any time the employee is unable to maintain a valid driver’s license and a driving record acceptable to GESMV’s liability insurance provider, they must immediately notify Human Resources.
• Must maintain the ability to pass a criminal background check and random drug screens.

Skills & Abilities

1. Knowledge of cash register procedures, stock control, banking procedures, merchandising and display.
2. Ability to supervise and train employees in cashiering, banking, stock, and display.
3. Ability to supervise and train in shipping/receiving functions, stock duties, merchandising, cashiering and customer service at retail location.

COMPETENCIES:

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee occasionally works in outside weather conditions and is occasionally exposed to risk of electrical shock.
  The noise level in the work environment is usually moderate.