Peer Recovery Supporter, HUB Line

Summary

The function of this position is to provide Peer Recovery Support to community peers who call our HUB Line. The HUB Line is a place for peers to call for assistance in peer recovery certification and recertification. The peer will participate in monthly meetings and maintain documentation. They will participate in community trainings on certification and recertification of Ohio peers. 

Collaboration and communication with Montgomery County ADAMHS, OhioMHAS and OhioPRO, community behavioral health providers, and GESMV staff is essential in this position. Employees are expected to value the highest ethical standards, quality clinical care, and good customer service. We also value quality communication skills in a collaborative, multi-disciplinary and often multi-agency environment. Must be an Ohio Certified Peer Recovery Supporter to serve in this role. 

Essential Duties & Responsibilities 

Responsibilities supervised by an appropriately licensed practitioner include:

1.    Answer HUB Line telephone calls, inquire about caller’s needs, and offer support.
2.    Inform clients of limits to confidentiality and rights regarding services delivered.
3.    Provide Peer Recovery Support services within supervised scope of practice in collaboration with clients.
4.    Maintain efficient and timely documentation of services within GESMV Behavioral Health guidelines.
5.    Integrate services and/or make referrals to appropriate professionals or outside agencies as indicated.
6.    Perform community outreach, information and referral, and education assignments, as well as consultation services as approved by supervisor.
7.    Attend community meetings, GESMV staff meetings, in-services, case conferences, supervision sessions, etc., as scheduled.
8.    Comply with GESMV and Ohio Certified Peer Code of Ethics.
9.    Comply with confidentiality and protected health information rules including HIPPA.
10.    Comply with all Agency policies, procedures and safety standards throughout work areas and maintain same to meet CARF, Department of Labor, and other regulatory standards.
11.    Perform other related duties as assigned, including support activities as needed to augment the functioning of the agency.

Supervisory Responsibilities 

   None

Education Requirements 

Must be certified as a Certified Peer Recovery Supporter. Must maintain up-to-date CPR and First Aid certifications.

Experience Requirements

Experience as a person with the lived experience of mental illness and/or substance use disorder. One year of experience providing Peer Recovery Support services is preferred.

Qualifications 

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must maintain the ability to pass a criminal background check and random drug screens. 

Skills & Abilities

1.    Excellent Peer Recovery Support skills.
2.    Exhibit proper phone etiquette and a professional demeanor when greeting callers and providing customer service.
3.    Ability to operate a multi-line phone system, including transferring calls and facilitating conference calls, as well as other similar tasks.
4.    Must possess the ability to evaluate and advocate for the behavioral health needs of clients.
5.    Familiarity with and/or interest in furthering understanding of mental health related issues and recovery principles as well as the impact on the individual and surrounding community.
6.    Leadership and mentoring skills.
7.    Strong verbal and written communication skills.
8.    Excellent interpersonal skills.
9.    Computer skills, including Word, Excel, and ability to use an electronic health record (CareLogic).
10.    Demonstrate initiative, as well as the ability to work cohesively within a team.
11.    Ability to show care, warmth, patience, and nurturing to the target.
12.    Displays good customer service skills with clients, internal colleagues, and our community at large.
13.    Ability to work within budget and funder guidelines.
14.    Ability to assist with publicity and outreach activities.
15.    Skill in collecting the necessary data for outcome reporting.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job and/or apply for the position, absent undue hardship. 
• While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands to finger, handle, or operate objects, tools, or controls; reach with hands and arms; and communicate. The employee is occasionally required to climb or balance; stoop, kneel, or crouch. 
• Specific vision abilities required by this job include the ability to observe details at close range and distinguish various colors.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.

The above duties and responsibilities are essential job functions subject to reasonable accommodation. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job and/or apply for the position, absent undue hardship.This job description is not to be interpreted as an all-inclusive list of duties, responsibilities, or requirements. Employees may be required to perform additional job- related tasks as assigned, subject to reasonable accommodation.