Information and Compliance Coordinator

Summary

Primary responsibility is to oversee incoming referrals and inquiries for services. Maintain and create local partnerships; market and expand existing services; establish cooperative agreements, which extern to service provision associated with the GESMV mission.  

Essential Duties & Responsibilities 

1.    Manage all incoming referrals and inquiries abouts services provided in DD Services which include Adult Day, Homemaker Personal Care, Community Employment, and Job Com programs.
2.    Remain knowledgeable about GESMV’s DD Services and Senior Services Programs to market and inform referral sources and community about current opportunities. Present programs, informally, to interested parties including potential participants, their families, residential caregivers, Case Managers, and SSAs. 
3.    Maintain open communication with department Director and Managers to facilitate new referral process, establish waiting lists and maintain appropriate census. Maintain accurate knowledge of up-coming new opportunities, services, and extended locations. 
4.    Act as primary liaison with local referring agencies; ensure active communication regarding progress of all referrals. Maintain a positive relationship with personnel of referral and other social service agencies to extent that mutual problems can be resolved, and services adapted to meet the individual needs of common clientele. 
5.    Complete intake process for new referrals including but not limited to, responding to initial referrals, facilitating individual team meetings, and following all processes for new starts in internal systems. Assist with new hire paperwork, on-boarding, drug and background checks as needed to facilitate new work opportunities.
6.    Demonstrate knowledge of broad range of occupations, volunteer and recreational opportunities, and other non-profit opportunities. Maintain excellent relationships with non-profit volunteer, recreational sites, and potential employers.  Assist with identification of new volunteer and work opportunities for Job and Community Connections.
7.    Assist with completing required reporting for program census, incidents, newsletters, and other ongoing program changes.
8.    Meet or exceed individual departmental program goals as established with supervisor, including overall census, daily attendance, and placement.
9.    Ensure knowledge of all software and systems utilized for daily, weekly, and monthly data entry. Ensures compliance of all data entry.
10.    Assist, as assigned, with operations to ensures adherence to all requirements related to specific funding sources. Maintain records, submit weekly reports as required, and provide input to referral sources regarding individual placement and program progress. Provide weekly and monthly reports to Quality Assurance. Ensure that paperwork is in compliance with GESMV guidelines and regulations. Monitor case records and report generation to ensure accurate and timely documentation.
11.    Create, edit, and prepare compliance reports as requested and scheduled by the DD Services team.

12.  Stay up to date on DODD Rules and Regulations to ensure compliance; work cooperatively with Director and DD Managers to review ongoing activities and informally audit compliance. Alert the Director immediately of any issues or concerns.
13.    Work cooperatively with other departments to complete the work of DD Services, i.e., Marketing, Human Resources, and Quality Assurance.
14.    Provide excellent customer service to internal and external customers.
15.    Assist with reporting necessary statistical data to ensure that participants are assigned in making timely and appropriate vocational decisions and so the accountability/requirements of the Agency can be satisfied. 
16.    Develop professional relationships with key organizational and community stakeholders through individual presentations, meetings, and other avenues to maintain ongoing contact.
17.    Assist program Managers and Director in identifying organizational and community meetings, task forces, or other ongoing meetings requiring GESMV representation. Attend meetings as assigned.
18.    Stays compliant and trained in First Aid, CPR, AED, Medication Administration, and all other required yearly and monthly trainings. 
19.    Complete revisions to policies and procedures as required to ensure program manuals are up to date. Assist with distribution of updated manuals.
20.    Complies with all Agency policies, procedures, and safety standards throughout work areas and maintains same to meet CARF, HIPPA, Department of Labor, and other regulatory standards. 
21.    Completes other duties as assigned.

Supervisory Responsibilities 

None. 

Education Requirements 

Minimum of high school diploma, Bachelor’s Degree preferred or a minimum of 3 years’ experience in a similar position.

Experience Requirements

• Must be able to demonstrate excellent written and face to face communication and perform functions on computer to complete financial records, case notes and reports.
• Previous experience working with people with disabilities.
• Prior management or support role in DD Services with a significant, current understanding of DODD Rules and Regulations.

Qualifications 

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Employee must maintain a valid driver's license and a driving record acceptable to Goodwill's liability insurance provider. If at any time the employee is unable to maintain a valid driver’s license and a driving record acceptable to GESMV’s liability insurance provider, they must immediately notify Human Resources.
• Employee must demonstrate a functional understanding of DODD Rules and Regulations set forth by the State of Ohio. 
• Employee must have reliable transportation as a means of transporting assigned referrals to job interviews in the community, attend meetings, etc.
• Must maintain the ability to pass a criminal background check and random drug screens.

Skills & Abilities

1.    Ability to follow through with projects and assignments in a timely and efficient manner.
2.    Working knowledge of Microsoft Office products.
3.    Ability to organize multi-faceted workload.
4.    Ability to effectively document case notes, hours of service, and plans of action.
5.    Excellent interpersonal skills with the ability to relate well with a broad spectrum of people, including consumers, employees, employers, community stakeholders, and partners. 
6.    Ability to effectively present information to management and/or public groups.
7.    Ability to use discretion and independent judgement in oversight responsibilities and the delivery of services.
8.    Self-motivated, quick learner, creative thinker
9.    Ability to interact cordially and productively with a variety of people.
10.    Good organizational and time management skills.
11.    Ability to take initiative, make decisions, and work well with little supervision.
12.    Ability to keep information confidential
13.    Excellent communication and written skills essential.

COMPETENCIES FOR THIS POSITION:
1.    Action Oriented Compassion Motivating Others
2.    Decision Quality Ethics and Values Organizing
3.    Time Management Listening Planning
4.    Problem Solving Informing Presentation Skills
5.    Customer Focus Integrity and Trust Patience

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee occasionally works in outside weather conditions and is occasionally exposed to risk of electrical shock.
• The noise level in the work environment is usually moderate.

The above duties and responsibilities are essential job functions subject to reasonable accommodation. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job and/or apply for the position, absent undue hardship.This job description is not to be interpreted as an all-inclusive list of duties, responsibilities, or requirements. Employees may be required to perform additional job- related tasks as assigned, subject to reasonable accommodation.