Vision Services Rehabilitation Teacher

To maintain the Salesforce platforms for Program Services division and Safety & Loss Prevention team. Maintain and manage users, roadmaps, release notes, data governance, training, and other system maintenance. Gather requirements and configure changes within the platform to support all new and existing programs. Obtain feedback to ensure successful launch of relevant new programs and effective use for existing programs. Provide training to new and existing users. Ensure continual improvement and enhancement of the platforms. 

1.    Maintain all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
2.    Construct Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, apps, actions, custom settings, mobile administration, dashboards and reports.
3.    Maintain Sandbox environments.
4.    Identify and gather requirements of relevant new and existing contracts/programs, translating into best practice, scalable solutions with a focus on exceptional user experience.
5.    Identify unused or underutilized platform features.
6.    Create a platform roadmap and define priorities, liaising with stakeholders.
7.    Facilitate the communication of any platform changes to end users and stakeholders.
8.    Data management to improve Salesforce data quality, implementing rules and automation as needed.
9.    Manage proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.
10.    Manage user support tickets.
11.    Monitor and improve user adoption.
12.    Create training materials.
13.    Provide new user and ongoing user training.
14.    Maintain and distribute release notes to users as needed on an ongoing basis.
15.    Manage technical documentation and SOPs.
16.    Maintain and support integrated applications including (but not limited to): DocuSign, Conga, Survey Monkey, Outlook, etc.
17.    Other duties may be assigned.
18.    Comply with all Agency policies, procedures and safety standards throughout work areas and maintain same to meet CARF, HIPAA, Department of Labor and other regulatory standards.

None

Required to have a current Salesforce Administrator Certification. Relevant experience with other information systems, computer science, CRM administration or additional Salesforce Certifications (Advanced Administrator, Platform App Builder) desirable.   

At least 2 years experience as a certified Salesforce Administrator. Relevant experience with other information systems, computer science, CRM administration or additional Salesforce Certifications (Advanced Administrator, Platform App Builder) desirable.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee must maintain a valid driver's license and a driving record acceptable to Goodwill's liability insurance provider. If at any time the employee is unable to maintain a valid driver’s license and a driving record acceptable to GESMV’s liability insurance provider, they must immediately notify Human Resources.

Goodwill Easterseals Miami Valley is a federal government contractor subject to Executive Order 14042, which may require employees serving in this role or at your work location to be fully-vaccinated against Covid-19. Any and all job offers for this role may be contingent upon providing proof of full vaccination against Covid-19.

Must maintain the ability to pass a criminal background check and random drug screens.

1.    Customer Service Oriented with a pleasant disposition and relationship-building skills
2.    Demonstrate initiative and flexibility with good written and verbal communications skills to provide written documentation (SOPs) and training to end users and key stakeholders
3.    Must be able to work independently with little direct supervision as well as have the ability to work cooperatively as ateam member
4.    Must be able to follow through with projects and assignments in a timely and efficient manner
5.    Ability to prioritize and manage multiple tasks simultaneously
6.    Uncompromising ethics and integrity
7.    Must possess excellent organizational, writing, and reading skills
8.    Must be proficient in Salesforce Lightning and/or related CRM products
9.    Must possess a proactive attitude to platform enhancements
10.    Designing scalable, best practice solutions 
11.    Translating requirements into technical solutions 
12.    Experience in change management and governance
13.    Experience implementing Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, apps, actions, custom settings, mobile administration, dashboards and reports

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

The above duties and responsibilities are essential job functions subject to reasonable accommodation. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job and/or apply for the position, absent undue hardship.This job description is not to be interpreted as an all-inclusive list of duties, responsibilities, or requirements. Employees may be required to perform additional job- related tasks as assigned, subject to reasonable accommodation.