Assist store manager in managing retail store effectively to achieve sales goals and manage expense budget.

1. Assist store manager with managing budgeted sales and expense to revenue (E/R).
2. Demonstrate the ability to effectively perform the duties of opening and closing the store as needed.
3. Performs banking procedures, including reconciliation of Daily Business Statements and deposit slips.
4. Trains and supervises store employees in retail procedures.
5. Display and model excellent customer service.
6. Ensures store is maintained in accordance with company policies on housekeeping, safety and security.
7. Performs stocking, display, and inventory duties.
8. Performs merchandise ordering as assigned.
9. Completes reports accurately as assigned including donation counts, mark-downs, time cards, readings, daily business statements, deposits, and cash drawer.
10. Enforces retail sales and donation policy and procedures according to the retail procedures manual.
11. Performs sales functions of stock rotation, merchandising and display efficiently and productively.
12. Ensure retail quality control standards are met (textiles, misc., and furniture) and all employees are knowledgeable of the criteria.
13. Assist with scheduling of employees to achieve optimum staffing in accordance with budget.
14. Follows the dress code as set by Goodwill and sets a professional example for employees.
15. Must work a flexible schedule to comply with the needs of the store. 
16. Embrace the empowerment and continuous improvement culture in our agency.  Display and encourage the ability to offer suggestions and make decisions that will positively impact the store and cause our business to grow. 
17. Assist store manager with the responsibility of the equal opportunity employment efforts and results, and take action to prevent harassment of employees.
18. Provide own transportation and adequate liability insurance for such.
19. Assist store manager with conducting effective store meetings.
20. Demonstrate a willingness and ability to work as a team member; demonstrate the ability to work independently.
21. Must maintain the ability to regularly lift and/or move up to 50 pounds.
22. Comply with all Agency policies, procedures and safety standards and ensure safety training throughout areas supervised and maintain same to meet CARF, Department of Labor and other regulatory standards.
23. Performs other duties as assigned.

Direct supervision of employees and volunteers in absence of Store Manager.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. 

Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; opening and closing of store; daily manager on duty tasks in the absence of the store manager.

High school diploma or general education degree (GED).

Experience in retail operations preferred but not required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must maintain the ability to pass a criminal background check and random drug screens.

1. Knowledge of cash register procedures, stock control, banking procedures, merchandising and display.
2. Ability to supervise and train employees in cashiering, banking, stock, and display.
3. Ability to supervise and train in shipping/receiving functions, stock duties, merchandising, cashiering and customer service at retail location.

COMPETENCIES:

Action Oriented                                    Customer Focus                       Timely Decision Making          

Hiring and Staffing                               Humor                                     Informing        

Integrity and Trust                                Listening                                  Motivating Others       

Organizing                                           Patience                                   Planning          

Presentation Skills                                Problem Solving                       Building Effective Teams        

Time Management                               

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works in outside weather conditions and is occasionally exposed to risk of electrical shock.

The noise level in the work environment is usually moderate.