Hearing Coordinator

This individual is responsible for serving as the liaison between the attorney advisors, hearing scheduler, and independent local council (ILCs) and ODAR.

Responsibilities:

·       Working in association with hearing scheduler to ensure accuracy of SSAM and public calendar of all scheduled hearings.

·       Calling ODARs to confirm special requests following a scheduled hearing- i.e. VTC considerations, translator, pre-hearing requirements.

·       Following up with claimants regarding return of mailed authorizations, outstanding medical records and medical provider updates.

·       Contacting claimants following hearing for post hearing impressions.

·       Processing Notices of Hearing (NOH) received from ODAR by entering information in calendar and SSAM or otherwise confirming correct entries.

·       Corresponding with ODAR regarding representative travel delays for urgent travel related concerns.

·       Monitoring cases post hearing for status updates and communicates information to claimants, accordingly.

·       Assisting in managing ILC Portal under direction of supervisor

·       Other duties as assigned.

Qualifications:

·       High school diploma or general education degree (GED).

·       Formal schooling as noted above and 2-3 years experience in an administrative and/or customer service capacity.

·       Ability to multitask effectively in a fast-paced environment.

·       Strong organizational, verbal communication and customer service relations skills.

·       Ability to adhere to a schedule and follow departmental procedures within set time frames.

·       Strong computer skills.

·       Ability to work well in a team setting.

·       Must be flexible and responsive to change