Notifications Specialist

The Notifications Specialist is responsible for providing quality correspondence between ECN and its Clients.

Responsibilities:

·       Generates Notification Letters using specific client protocols to ensure correct format and process

·       Reviews processed documents for accuracy prior to sending out to client

·       Reviews workflow functions to ensure tasks are being completed

·       Acts as a mentor to new Notifications team members by assisting with the training process

·       Liaises with clients where necessary regarding processing correspondence

·       Adheres to client protocols and jurisdictional regulations including, logging, processing and progress inquiries

·       Contacts appropriate agencies for verifying information

·       Demonstrates strong organizational skills with the ability to multi-task without compromising extreme attention to detail

·       Operates company software and equipment

·       Enters data by inputting alphabetic and numeric information into system via keyboard

·       Communicates using correct English, spelling, grammar, and punctuation

·       Ability to understand and follow oral and written instructions while adhering to prescribed departmental routines

·       Proficiency with imaging/scanning documents

·       Maintains confidentiality and discretion as a general rule

·       Works effectively as a team contributor on all assignments

·       Interacts professionally with other employees as well as clients

·       Has a clear and concise understanding, and adheres to, guidelines as they relate to HIPAA, Conflict of Interest, and Ethics

·       Understands current URAC standards as appropriate to job functions

 Qualifications:

·       HS Diploma or equivalent

·       Proficient with MS Office Suite

·       Excellent communication skills-verbal and written

·       Ability to organize and prioritize work effectively

·       Ability to accept and apply constructive feedback