Relationship Manager CSFI

JOB SUMMARY:  The Relationship Manager serves as a support person reporting to the Vice President, Strategic Client Relations, Cash Logistics.  Their primary focus is to proactively develop and foster a positive business relationship between Garda and a given number of assigned customers. 

RESPONSIBILITIES:

• Working closely with the assigned Accounts. This could include but is not limited to submitting requests to open/close stores, gather missed stop data, tracking and reporting Cash Vault data, etc.
• Reporting - Proactively uncover service issues and push to the branches to gain commitment.  Also, provide reports with updates to the clients.
• Tickets - Reactively addressing client issues by pushing them to the branches and following up until resolved.
• Participating on Daily, Weekly, or Monthly review calls
• Preparing Quarterly Business Review (QBR) presentations
• Creating and enforcing plans that will help meet the needs of customers.
• Building long-term relationships with clients and customers.
• Working quickly to address and resolve customer issues.
• Notifying the Sales team of new sales and cross-selling opportunities.
• Encouraging high sales and good customer service practices.
• Helping to promote and maintain a positive company image
• Performing other duties as assigned

SKILLS & QUALIFICATIONS:

Candidates must meet the company's hiring criteria. Extensive pre-employment background checks are required. Drug tests and other testing may be required.

• Background in Cash Vault Services (CVS) or related experience is preferred
• Minimum two years of customer service experience is preferred
• Skilled in being intuitive to customers needs
• Strong verbal and written communication skills, interpersonal skills, and the ability to build and maintain relationships
  • Strategic thinker and ability to analyze and solve problems quickly
  • Ability to work well with others and lead a team
  • Comfortable working with math and numbers
  • Must have good attention to detail and be well organized
  • Must be self-motivated, flexible, and able to manage several jobs at one time.
• COMPENSATION & BENEFITS:

Competitive wages along with a great benefits package for full-time employees: medical, dental, vision, paid time off, employee discounts, and much more.

EOE, Drug Free Workplace