Dispatcher

Job Description

GARDA Cash Logistics, one of the nation’s largest armored car companies, is seeking to fill a Dispatcher positions in Boca Raton, FL.

This position will work overnight and weekend shifts. GARDA is a 24/7 operation.

• To Dispatch ATM codes, Firstline Maintenance calls and emergency cash requests.
• Document and communicate between Service Techs and the customer.
• Responds to customer’s needs when contacted.
• Assists all routes to ensure contract compliance and customer satisfaction.
• Acts as a liaison between customers and route personnel via telephone and radio.
• Researches and resolves customer questions and concerns.
• Assigns and closes Mas-Hamilton lock combinations and records close seals.
• Provides ATM access information (alarm codes, etc.) to routes and technicians.
• Directs incoming phone calls to others using the internal paging system.
• Provides routing and directions to armored routes and technicians
• Receives customer calls for service and dispatches first line maintenance technicians to effect repairs.
• Normal working hours and days are variable. May be scheduled to work any days of the week with varying start times to include weekends. Ending times will vary. Overtime may be required.

Job Requirements

• High school diploma or general equivalency diploma or equivalent combination of education and work experience required.
• Basic computer skills for data input.
• Previous dispatch experience is a plus.
• Must be able to read a map and provide clear instructions to route crews.
• Familiarity with the service area is preferred.
• Must demonstrate clarity and proficiency in oral and written communication skills. Must be able to communicate clearly by telephone and radio.
• The ability to think clearly and respond in a fast-paced environment while under significant pressure.
• Work well independently and as a team member.
• May be required to obtain and maintain various weapons permits and licenses and carry weapons while performing the essential functions of the job.

BENEFITS & COMPENSATION

We offer competitive wages and a great benefits package for full time employees: medical, dental, vision, holiday pay, paid vacation, 401K plan and much more!

EOE, Drug Free Workplace