Partner Service Associate
The pay rate for this role is $20/hour - This is a remote based position.
A Partner Service Associate is responsible for coordinating the order management process for Fresh Realm and ensuring customer issues and queries are resolved promptly.
The role works collaboratively with key business partners to ensure effective customer service is provided to Fresh Realm customers, with a high level of interaction with customers, business development, operations, and accounting amongst other functions to identify and meet business requirements at an operational level.
Key RESPONSIBILITIES
Order Management
- Monitor that customer orders are timely processed following the applicable procedures.
- Resolve (or escalate) incidents compromising timely fulfillment of customer orders.
- Manage order modifications and cancellations
- Monitor launches for assigned accounts to ensure proper execution.
Manage Customer Request, Queries, and Claims
- Record and route customer requests and inquiries
- Resolve and respond to customer requests and inquiries
Business Relationships
- Produce and analyze reports to ensure customer on-time delivery.
- Identify solutions to resolve any issues that will impact upon service (delayed orders, shortages, etc).
- Validate that orders have been closed out correctly and send fill reports to accounting
Customer Relationships
- Communicate with customers on order status and advise of any issue working in conjunction with the business development team.
- Collaborate with business stakeholders to identify and resolve any critical issues impacting the customer, including key internal and external relationships.
QUALIFICATIONS:
Skills and Requirements
The role requires a customer service-driven and analytically minded professional with the necessary capabilities to ensure the successful delivery of the role requirements and deliver sustainable business value.
- Strong communication and relationship skills
- Detail oriented with the ability to analyze information and make recommendations
- Ability to explain complex processes in understandable terms
- Ability to translate complex data into accessible information
- Ability to work cross-functionally& work in a fast-paced environment
- Ability to work independently without supervision
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Ability to multi-task, and prioritize
- Proficiency in Microsoft Office with a focus on Excel and Outlook.
- Demonstrated experience with an ERP system such as SAP, Deacom, Produce pro, etc.
Experience/Education
- 2+ years experience in a customer service or account management role with a preference in the food manufacturing industry.
What We Offer
- Comprehensive benefits package for full-time employees including medical, dental, vision, pet insurance and legal insurance
- 401(k) with company match that is immediately vested
- Life and ADD insurance
- Opportunities for career growth with a dynamic company that is changing the landscape of fresh meals.
- Paid time off
Our Values at Work
We believe that ACTIONS speak louder than words and our company values align to those ACTIONS.
In Our Daily Work, This Looks Like
- ACCOUNTABILITY: Set clear objectives and prioritize your tasks Hold yourself and your teams accountable for meeting deadlines Learn from your mistakes and use it as a learning opportunity to improve next time
- CHALLENGE WITH CURIOSITY: We challenge and engage with each other through curiosity and a drive to innovate and transform. This encourages us to learn from one another, be open-minded to other perspectives and possibilities, and continuously improve and problem-solve with intensity. We persevere through challenges, observe patterns, and pay attention to the details to make connections others may overlook, allowing us to exceed expectations.
- TRANSPARENCY & HONESTY: Maintain open and consistent communication. Admit mistakes and take ownership Document decisions to help avoid misunderstandings
- INNOVATION: Work with the end-user in mind and create solutions that will add value Question existing norms, assumptions, and best practices Experiment and take calculated, data-driven risks
- OBJECTIVITY: Utilize data and make data-driven decisions at every opportunity
- NIMBLENESS: Utilize time management to help stay focused and on task with urgency es and make adjustments accordingly Delegate and trust others to handle specific responsibilities with resources and support
- SUCCESS THROUGH OUR CUSTOMERS: Know your audience and the type of work they expect to receive as the end-result of a project, initiative, or task Seek feedback at different stages to ensure you’re on the right track Foster collaboration among cross-functional teams to ensure you’re providing the best experience and service to our consumers
- NIMBLENESS: Utilize time management to help stay focused and on task with urgency es and make adjustments accordingly Delegate and trust others to handle specific responsibilities with resources and support
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
We are an Equal Opportunity Employer
We are an Equal Opportunity Employer.
Other details
- Job Family *Corporate
- Job Function Office Hourly
- Pay Type Hourly