Administrative Assistant

The Administrative Assistant is responsible for providing administrative support to Friendship Health and Rehab North Inpatient, located on Hershberger Road. The Administrative Assistant will serve as a liaison between therapy staff, physician staff, other departments and clients/visitors.

Roles & Responsibilities:

• Answering phone calls, providing exceptional customer service to patients and families
• Complete insurance verifications and authorizations
• Coordination of coding of invoices for departmental expenses
• Work within therapy software systems to ensure accurate patient billing
• Support therapists in efforts to remain productive and efficient within the flow of daily patient care
• Data entry for diagnosis coding for monthly billing cycle
• Data entry for MDS assessment completion
• Coordination with various entities both in and outside the company to facilitate therapy needs (i.e DME ordering, therapy student scheduling, and coordination of home assessments, etc)
• Work cohesively with director of therapy to ensure all duties are covered during short periods of absence
• Other duties as assigned by the director of therapy to ensure proper function of the department and work flow

Qualifications: 

• Proficient in Microsoft Office
• Must possess excellent customer service, time management and internal drive toward facility goals and targets
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Education & Experience:

• High School Diploma or GED required
• Health care admin experience preferred, but not required

Working Conditions:

• Works in office areas as well as throughout the facility.
• Moves intermittently during working hours.
• Is subject to frequent interruptions.
• Works beyond normal working hours, weekends, and holidays and on other shifts/positions as necessary.
• Attends and participates in continuing educational programs.
• Is subject to injury from falls, burns from equipment, odors, etc., throughout the day, as well as to reactions from dust, disinfectants, tobacco smoke, and other air contaminants.
• May be subject to handling of and exposure to hazardous chemicals