Concierge - Richfield (JCT)

Founded in 1966, Friendship offers diverse senior living accommodations, award-winning care, new and innovative services, as well as specialized rehab and therapy, to over 1,500 residents and patients each day. With four campuses, the earliest dating back to 1919, Friendship has grown to offer the full continuum of care, including independent living, assisted living, home care, outpatient therapy, inpatient rehab, long-term care and Alzheimer’s and memory care. As a non-profit, Friendship provides a caring community to serve a wide-range of residents including those with limited financial means. Visit friendship.us for more information.

Friendship Richfield Living is seeking a Part-Time Concierge to join our Assisted Living team at the Joseph C Thomas Center located at our Richfield campus in Salem, VA. The Concierge is responsible for greeting and directing all visitors and callers of the facility. They ensure that all persons entering the facility (staff, vendors, guests, and residents) are following the correct procedures for building and resident safety. This position is Full-Time status. The hours are 9:00 a.m. to 5:00 p.m., Every weekend. 

Roles & Responsibilities:

• Support daily customer service operations and activities; greet all incoming persons, direct all visitors and vendors the appropriate areas.

• Maintain a daily log of events.

• Follow procedures and protocols in the event of an emergency

• Full and complete knowledge of Fire Drill, Bomb Threat, Hostage Plan, Workplace Violence, and Severe Weather policies and procedures.

• Answer all incoming calls courteously and in a timely fashion; ensures all calls are directed correctly.

• Performs basic administrative functions.
  

Qualifications:

• Must be able to read, write, speak and understand English

• Must possess basic computer skills and be familiar with basic office equipment

• Must possess excellent phone/communication skills

• Strong organizational skills

Education & Experience:

• High School Diploma or GED required

• Minimum of six months Customer Service experience preferred

Benefits for Full Time positions include:

• 401(k) retirement plan along with employer match
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account
• Paid Time Off
• Company Paid Life Insurance
• Education Assistance
• Voluntary insurance (additional life insurance, accident insurance, critical illness, short term disability)
• Employee Assistance Program

Friendship values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military.