Corporate Travel Specialist - COL - Horizon

Corporate Travel Specialist

What We Need

Corpay is currently looking to hire a Corporate Travel Specialist

within our Lodging division. This position falls under our TA Connections line of business and is located remote. The Corporate Travel Specialist will manage the daily activities of the corporate travel and training for the airlines. The Corporate Travel Specialist will follow all compliance and operational policies to ensure our client requests are managed timely meeting SLA’s. In addition, The Corporate Travel Specialist will liaise with clients, partners, and colleagues to ensure consistent resolution. You will report directly to Shelly Reid and regularly collaborate with team(s)/department(s).

How We Work

As a Corporate Travel Specialist, you will work in virtual environment. Corpay will set you up for success by providing:

• Remote work environment
• Company-issued equipment (+ remote access) or Contractor equipment reimbursement
• 6 weeks of remote training

Role Responsibilities

The responsibilities of the role will include:

• Cultivate all interactions with the client relationship
• Answer calls, emails, chats and process all requests timely
• Resolve all client and hotel requests
• Conduct appropriate client communications as needed
• Ensure clients requests related to corporate travel are handled in a timely and effective manner
• Remain focused on tasks and client requests based on priority
• Collaborate with Corporate Travel Team Leads and Manager to ensure all issues are addressed timely
• Participate in all refresher training, work within a team environment
• Manage daily tasks via remote and Teams communication
• Manage daily workflow and all airline queues
• Demonstrate ability to work collaboratively, work in a team environment and deliver superior service.
• Demonstrate professional communications on all platforms, via Teams
• Proven problem-solving skills
• Ability to thrive and excel in a fast-paced environment with changing priorities
• Demonstrate a positive “can-do” attitude, self-motivated and committed to high workplace standards
• Proven effective and professional oral and written communication skills with various levels of audience

Qualifications & Skills

• Passion for customer service and must have relevant work experience
• Fluency in English and preferably one/two more languages
• Excellent mental capacity to make quick, smart, and rational decisions using common sense and positive attitude
• Effective communication skills and great listening skills
• Commitment to continuous improvements, changes and has a willingness to learn
• Thinks creatively
• Self-motivated and able to work independently and as part of a team
• Excellent communication via channels, phone, chat and email
• Excellent interpersonal and client relationship skills
• Ability to work in a call center / service desk environment
• Excellent verbal and written communication skills
• Ability to handle multiple tasks, priorities under pressures and challenging interactions in a high-volume, fast-paced, and target-based environment
• Ability to follow complex and dynamic Standard Operating Procedures (SOPs)
• Ability to work with all individuals
• Proficient with Microsoft Office
• Must be able to work flexible hours, including early mornings, late evenings, night, weekends and national holidays
• High School Diploma or higher qualification is required
• Two years’ experience of hotel/travel industry experience is necessary
•  Fluent in English (required) and at least one more language (Italian, German, French, Spanish is preferred