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Client Account Manager

7401 Beaufont Springs Dr, Richmond, VA 23225, USA Req #11241
Tuesday, March 25, 2025

Summary:

Corpay is seeking to recruit a Client Account Manager for the Corpay Payables business.   

Corpay Payables is one of the fastest growing and important divisions of Corpay.  We provide companies with a smarter way to track, manage and pay their expenses. Our products eliminate manual and disjointed processes and deliver digital payments with speed and controls that minimize risk (www.corpay.com).

  • A/P Automation: Our solutions automate accounts payable functions to improve operational efficiency, enhance control and visibility, mitigate risks, and prevent fraud, allowing A/P to focus on more important tasks.
  • Virtual Cards: Our customers can utilize enhanced payment security with virtual cards that have unique account numbers to allow payment only to approved vendors.
  • Purchasing Cards: We help companies eliminate paper purchase orders, invoices, checks, and postage while giving approved purchasers an easier way to pay for services and supplies.

About the Role:

Corpay is seeking a Client Account Manager to be responsible for managing Corpay’s payables clients, ensuring high levels of customer retention, satisfaction, and operational excellence. As the primary point of contact, this role provides day-to-day account support, problem resolution, and proactive engagement to strengthen client relationships and maximize program utilization.

 

This individual will develop and execute tailored service strategies, conduct business reviews, and provide training to drive client success. They will also play a key role in troubleshooting service issues, collaborating with internal teams, directly driving increased card spend and identifying opportunities for program expansion.

 

Success in this role requires a customer-first mindset, strong analytical skills, and the ability to navigate complex client needs while maintaining operational efficiency. The Client Account Manager is a trusted advisor, dedicated to enhancing the client experience and driving long-term business growth for Corpay.

 


Responsibilities

 

Client Relationship Management & Retention

  • Serve as the primary point of contact for assigned clients, ensuring seamless day-to-day account support.
  • Strengthen client relationships by providing proactive, high-touch service that makes clients feel valued and appreciated and creates value beyond Corpay products and services.
  • Participate in Relationship Management meetings with clients to review performance, address concerns, and align on future needs leaning in on driving monetization.
  • Analyze client usage of Corpay’s program to help them maximize benefits, optimize efficiency, and proactively address volume risks.
  • Identify opportunities for cross-selling and collaborate with Relationship Managers for potential expansion.

 

Service Delivery & Client Support

  • Develop and execute a client service strategy based on contractual specifications, operational requirements, and cost considerations.
  • Respond promptly to inbound client inquiries via email, fax, phone, chat and Salesforce cases, ensuring a high level of responsiveness.
  • Communicate with clients regarding any service issues that may arise and provide timely updates.
  • Document and escalate client concerns while assisting in issue resolution in coordination with internal teams.
  • Assist with training and onboarding of new client users to ensure they fully understand and utilize the Corpay platform.
  • Support ongoing onboarding of client entities and banking setup, ensuring smooth transitions.
  • Provide support for client enrollment projects and implementations as needed.

 

 

Revenue Growth & Spend Optimization

  • Directly own collecting information and working with clients to help increase card spend, ensuring optimal usage of Corpay’s payment solutions.
  • Proactively identify opportunities to increase client transaction volume and engagement through strategic account reviews and targeted recommendations.

 

Operational & Financial Decision-Making

  • Make informed decisions on client account setup and ongoing support, ensuring alignment with best practices.
  • Seek approval for financial fee and transaction concessions when necessary to maintain strong client relationships.
  • Act as a liaison between clients and internal operations, product, and technology Support teams to resolve complex issues.

 

 

Business Reviews, Training & Education

  • Conduct regular client meetings, calls, and presentations to review business performance and ensure alignment on goals.
  • Provide all necessary program training to new client users to drive engagement and utilization.
  • Assist in training new Account Managers on processes, resources, role expectations, and best practices.

 

Issue Resolution & Troubleshooting

  • Diagnose and resolve client servicing issues, identifying whether concerns stem from system functionality, training gaps, or account configuration.
  • Work closely with internal departments (operations, IT, compliance, and product teams) to escalate and resolve client issues efficiently.

 

 

 

Cross-Functional Collaboration & Special Projects

  • Act as a client advocate within Corpay, ensuring all internal teams are aligned to deliver an optimal client experience.
  • Support the implementation team on projects as needed to ensure seamless client transitions.
  • Perform additional tasks and special projects as assigned to support client needs and business objectives.

 

 

 

Personal Characteristics & Traits

Customer-Centric Mindset:  Dedicated to delivering an exceptional client experience with a proactive and service-first approach.

Strong Problem Solver:  Ability to analyze complex client issues, identify root causes, and implement effective solutions quickly.

Detail-Oriented & Organized:  Capable of managing multiple high-priority tasks, ensuring follow-through, and maintaining accuracy in a fast-paced environment.

Effective Communicator:  Strong verbal and written communication skills, with the ability to articulate technical and operational concepts clearly to clients and internal teams.

Relationship Builder:  Naturally skilled at fostering trust, rapport, and long-term relationships with clients, making them feel valued and supported.

Strategic & Analytical Thinker:  Ability to evaluate client data, identify trends, and provide insights that drive business growth and retention.

Adaptability & Resilience:  Thrives in a dynamic, evolving environment and remains composed under pressure while handling complex client needs.

Collaborative & Team-Oriented:  Works effectively with cross-functional teams, including operations, sales, product, and implementation, to ensure seamless client experiences.

Initiative & Ownership:  Takes full accountability for client success, anticipating challenges and proactively resolving them without waiting for direction.

Business & Financial Acumen:  Understands the financial impact of client decisions and can balance service excellence with profitability considerations.

Persuasive & Influential:  Able to guide clients toward best practices and optimized program usage to maximize their success with Corpay’s solutions.

High Level of Integrity & Professionalism:  Maintains ethical standards, confidentiality, and a professional demeanor in all interactions.

Curiosity & Continuous Learner:  Seeks to understand evolving industry trends, payment technologies, and client business needs to enhance service delivery.

Results-Driven & Goal-Oriented:  Focused on achieving measurable outcomes, including client satisfaction, retention, and revenue growth.

Positive & Engaging Attitude:  Brings energy and enthusiasm to the role, fostering a productive and supportive client experience.

About the Company:

Corpay, Inc. (NYSE: CPAY) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

  • $2.8B Annual Revenue…19% YoY growth
  • $1.1B Free Cash Flow
  • 100+ Countries…with US, UK, Brazil contributing 85%+ of revenues
  • 9,700+ Employees

(as of December 31, 2021)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check.  We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift.  Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics:  customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.

CORPAY enjoys global recognition including:

  • Forbes Global Growth Champion – CORPAY is one of the 250 fastest growing companies in the world as determined by Forbes and Statista
  • Forbes World’s Most Innovative Companies – CORPAY has made this prestigious list of leading innovative companies 4 years in a row!
  • S&P 500 – In 2018, CORPAY joined the S&P stock index comprised of the 500 leading US stocks based on market cap (company value)

Our Vision

Despite many advances in our industry, the majority of business payments are still made with outdated and inferior payment methods, such as checks and cash.  We envision a business world where every purchase is controlled, every payment is digital, and every payment-related decision is well-informed.  In this future paperless state, payments will require little to no time to manage, leaving companies with more time for what matters most: activities that grow their businesses.

Our Mission

CORPAY’s mission is to provide businesses with a better way to pay, by replacing outdated payment methods such as checks and cash, and displacing the incumbent providers of those methods.  Through the digitalization of payments, we create and support robust ecosystems which benefit all participating constituents: payment-making customers, payment-accepting merchants, tax-collecting governments, and CORPAY.

Our Strategy

CORPAY is a growth company, and we employ a simple three-prong strategy for growing our business:

  • More Customers.  We invest more than $200 million per year in sales and marketing, predominately focused on new customer acquisition.  We continue to scale existing sales channels and headcount, enable our sales people with demand generation and other tools, and launch new distribution channels both internally and through partners such as ERP software providers, telematics companies, and banks.  We will also grow our customer base inorganically through acquisitions.
  • More Spend.  We seek to leverage our existing customer relationships and capture greater share of their business payment expenditures.  As such, we have developed various “beyond” initiatives, where we extend the utility of an existing payment product without degrading the core value proposition of the original product.  As such, a customer can “buy more stuff” without sacrificing the controls and reporting which attracted the customer to our product to begin with.  For example:
    • Our Fuel card customers can enable their cards to allow non-fuel purchases relevant to their business, like allowing a painting crew to buy supplies at a home improvement store, so they can finish the paint job.
    • Our Toll tag customers can use their in-vehicle RFID tags to make other “on the go” purchases like parking, fuel and fast-food.

For our customers, these product extensions reduce payment friction, saving them time and operational headaches. For CORPAY, these product extensions can increase our share of wallet with existing customers and can increase our products’ appeal and applicability to previously-unserved customer segments (e.g., non-toll urban dwellers).  We also create new product offerings, developed internally or in conjunction with partners, to cross-sell to our existing customer base.

  • More Geographies.  We continue to seek attractive entry opportunities in major international markets, which we intend to pursue through acquisitions and partnerships.

 

Our Commitment to Diversity, Equality, Inclusion, Belonging

Together we can foster true belonging.  We know different ideas, perspectives and backgrounds lead to better innovation and results.  We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:

  • Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
  • Empowering our people to share their experiences and ideas through open forums and individual conversations; and
  • Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” at CORPAY.  

Our Values

CORPAY’s culture reflects our history of fast growth and our continued drive for results.  Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:

  • Innovation: Figure out a better way
  • Execution: Get it done quickly
  • Integrity: Do the right thing
  • People: We make the difference
  • Collaboration: Accomplish more together

These values guide all of our employees and are infused in all aspects of our Company.  We are, as a team, united through these shared values and our mission to provide “a better way to pay.”

Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles.  Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection.  We must always celebrate the diversity of our company and our communities.

We strongly believe that the quality and diversity of our workforce provide CORPAY with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.

 

CORPAY’s COVID-19 Hiring Guidelines:

Due to COVID-19, most of our employees are temporarily working from home. In addition, CORPAY implemented a virtual interviewing and hiring process, engaging with talent by phone or video and onboarding new employees remotely. We value the safety of each member of our community because we know we’re all in this together.

Equal Opportunity/Affirmative Action Employer:

If you need a reasonable accommodation for any part of the employment process, please contact your local Human Resources Business Partner and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOand Pay Transparency.

Other details

  • Job Family Account Management
  • Pay Type Salary
  • Employment Indicator Employee
Location on Google Maps
  • 7401 Beaufont Springs Dr, Richmond, VA 23225, USA