Job Purpose: To contribute to the department’s efficiency by maintaining accuracy throughout claim files and working on behalf of the policyholder to resolve disputes and damage claims. Manage tasks and consistency across all files to ensure a correct financial total at the end of the placement.

Essential Job Functions:

• Maintain a daily tracking log of file assignments using ACT tasks.
• Record detailed notes of verbal and written correspondence (documenting names/phone numbers of conversations held) in ACT database.
• Maintain electronic and paper files to ensure status accuracy.
• Collect security deposits from landlords immediately following move out.
• Disperse deposit refunds for property and furniture to insured or insurance companies.
• Assist insured’s as needed in disputing deductions with the landlord.
• Audit files to verify billing and payments were issued correctly.
• Work to resolve any billing issues and collect back landlord overpayments as need.
• Issue billing credits or balance reductions as needed based on adjuster requests.
• Notify insured’s of charges for damages to rental furniture, and assist on disputing charges for insured.
• Collect unpaid balances or furniture damages over deposit held from insured as needed
• Not limited to above, assists when necessary on the day to day security deposit process.

Basic Knowledge and Skills:

• At least three years of customer service experience.
• Property Management experience a plus.
• Proficient in Microsoft Office Products.
• ACT database experience a plus.
• Must have excellent verbal & written communication skills, be very organized, have strong problem solving skills & the ability to multi task.
• Should have experience with accounting software/payables and have a professional phone demeanor with the ability to handle intricate personalities.