Payment Modifications Manager

Payment Modification Manager

What We Need

Corpay is currently looking to hire a Payment Modification Manager within our Corporate Payments division which is located in Brentwood, TN. In this role, you will be responsible for leading a team to ensure accurate and timely payment modifications in response to customer and vendor requests or payment errors. This role requires strict adherence to payment processes, compliance procedures, and service level agreements (SLAs). You will report directly to the Senior Payment Modification Manager and regularly collaborate with other teams and departments.

How We Work

As a Payment Modification Manager, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace in Brentwood, TN
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Managing the team to handle accurate, timely payment modifications as requested by our customers and vendors or because of incorrect payment instruction
• Meeting strict adherence to payment modification processes, compliance procedures, and service level agreements (SLAs)
• Monitoring payment alerts and resolving payment errors, working with customers and vendors as needed
• Identifying root cause of payment errors and developing recommendations to prevent future issues
• Working with our banking partner to quickly resolve ACH payment failures
• Researching and providing resolutions to questions and issues in a timely fashion
• Partnering with Technical and Payment Support, Implementation, Finance, and Engineering teams to meet timelines and resolve problems resulting in unprocessed payments
• Providing customers and their suppliers with clear communication of status and any outstanding actions required to resolve open issues
• Reporting payment modification trends and identifying drivers of payment errors and reissue/refunds
• Ensuring monthly, quarterly, and year-end payment reconciliations are completed
• Working with Finance to ensure supplier repayments are completed in a timely manner
• Providing training to the Operations teams on payment errors and drivers of modifications
• Ensuring weekly transaction manually applied paid date tracking is accurate and current
• Proactively identifying ways to improve systems to further automate modifications and reduce resolution time
• Tracking interactions in our proprietary database; providing follow-up communication with the customer and their suppliers defining any additional information required; ensuring all actions are closed in a timely manner
• Maintaining customer and supplier confidentiality
• Performing miscellaneous projects and duties as assigned
• Ensuring high attention to detail in all tasks to maintain accuracy and compliance
• Adhering strictly to SLAs to ensure timely and efficient service delivery
• Managing production processes to ensure smooth operations and timely completion of tasks
• Implementing continuous process improvement initiatives to enhance efficiency and effectiveness
• Conducting root cause analysis to identify underlying issues and develop corrective actions
• Documenting trends and patterns in payment errors to inform future improvements

Qualifications & Skills

• A college degree in business, accounting or equivalent experience in accounting and payments is required
• Minimum of 3 years customer support experience (with payments preferred)
• 3-5 years of management/leadership experience
• Intermediate computer skills, and intermediate level of experience with Microsoft Word, Excel, and Outlook required
• Knowledge of CRM or ticketing software preferred
• Strong attention to detail and accuracy
• Experience in adhering to strict SLAs and compliance procedures
• Experience in training and mentoring team members
• Experience in production management and process improvement
• Strong analytical skills for root cause analysis and trend documentation

Benefits & Perks

• Medical, Dental & Vision benefits available the 1^st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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