Production Support Engineer

What We Need 

Corpay is seeking an experienced and dynamic Production Support Engineer. As our business continues to grow, the IT team is well positioned to manage this increasing demand and provide assistance across Corpay Payables’ global online client base. The Production Support Engineer position is an auxiliary role to the Development Team; the role is responsible for setup, troubleshooting and ongoing support for API and other technology solution clients; as well as triage of any technical issues.

How We Work 

As a Production Support Engineer you will be expected to work in a hybrid environment reporting to our Beaverton, OR office location. Corpay will set you up for success by providing: 

• Company-issued equipment

• Formal, hands-on training

Role Responsibilities 

The responsibilities of the role will include: 

• Working with the team of Production Support Engineer to provide technical support for Corpay Payables’ proprietary systems
• Investigating issues with and potentially make changes to .net applications and services
• Performing database queries using SQL
• Monitoring the production support request queue and prioritize accordingly
• Understanding of the deployment cycle
• Communicating and coordinating with internal departments to deliver prompt and informative responses
• Working with internal and external customers as well as other internal stakeholders, to fully leverage the capabilities of the organization to satisfy our customers.

Production Support

• Investigating logs and other error handling tools
• Investigating and problem-solving application and/or service issues
• Managing and prioritizing the support request queue
• Reporting recurrent issues and suggesting improvements
• Querying the databases using SQL

Development

• Using SQL to generate and execute scripts
• Working on .Net based application and services
• Using automation tools to assist in fixes and general support/reporting 

Customer Satisfaction

• Providing professional service, managing internal obstacles invisibly to the client
• Working efficiently to resolve customer issues
• Experience with online support platforms/features such as screen sharing/chat
• Managing expectations with both internal and external parties

Qualifications & Skills 

• 3+ years of technical support experience in a similar role
• Experience in maintaining knowledge base
• Experience with SQL and SSMS (SQL Server Management Studio)
• Experience with technologies such as JSON and XML
• Experience with SOAP, REST is highly desirable
• Experience with PowerShell is highly desirable
• Experience with ServiceNow is highly desirable
• Experience with DataDog Log monitoring tool is highly desirable
• Experience with Docker and Kubernetes is highly desirable
• Experience with JavaScript, C#, HTML, CSS is desirable
• Strong troubleshooting skills.
• Strong self-organization and follow up skills.
• Self-motivated to develop and maintain skill set and product knowledge to maximize value and to deliver quality services to our customers. This includes attending product-specific training, reviewing technical literature, and obtaining hands-on experience
• Collaboration focused.

Benefits & Perks 

• Comprehensive Benefits Package including, Medical, Dental, Vision and Paramedical benefits, as of day one 
• Virtual fitness classes offered company-wide 
• Time-off including major holidays, vacation, sick, personal, & volunteer time 
• Discounted gym membership rate 
• Philanthropic support with both local and national organizations 
• Fun culture with company-wide contests and prizes 

Equal Opportunity/Affirmative Action Employer 

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. 

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency 

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