Client Relations Representative

Client Relations Representative 

What We Need

Corpay is currently looking to hire a Client Relations Representative within our Fuel division. This position falls under our NAT line of business and is located in Nashville, TN. In this role, you will provide business-to-business (B2B) support through inbound emails and phone calls to resolve client and cardholder requests, ensuring satisfaction and retention. This position is responsible for assisting with various aspects of client relationships to ensure the effective use of products and services. You will report directly to the Operations Manager and regularly collaborate with internal departments.

How We Work

As a Client Relations Representative III, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace in the Nashville office
• Company-issued equipment + remote access
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Responding to customer issues professionally and decisively to ensure prompt resolution.
• Managing multiple priorities in a fast-paced team environment and handling special projects without compromising core responsibilities.
• Managing client support requests via email and phone (cases) while tracking and updating records to maintain accountability.
• Demonstrating in-depth knowledge of products, services, and systems, proactively offering training and recommending best practices to clients.
• Collaborating effectively with internal departments to support customer satisfaction and retention.
• Mastering product knowledge, business policy, and resolution procedures to ensure efficient client support.
• Meeting department goals and adhering to standard operating procedures.

Qualifications & Skills

• High School Diploma or equivalent, required.
• 1-3 years of experience in business-to-business (B2B) client support or a similar role.
• Previous experience in B2B support preferred, with the ability to be coached and a strong desire for professional growth.
• Strong attendance record within company standards.
• Excellent organizational, analytical, and follow-up skills.
• Exceptional verbal and written communication skills to clearly explain product offerings and functionality.
• Superior customer service skills with a demonstrated ability to react quickly and professionally to resolve client issues.
• Proficient in phone and computer systems, with the ability to handle inbound/outbound calls and collaborate with internal teams.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings, including major holidays, vacation, sick, personal, and volunteer time
• Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status, or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.