Account Configuration Training (ACT)

What We Need

Corpay is currently looking to hire the Account Configuration Training (ACT) I within our Corpay division. This position falls under our Implementations team and is located in Brentwood, TN This is a hybrid approach (3 days in the office, Tues - Thurs). As the ACT I, you will be responsible for the configuration of new accounts and customer training. Working collaboratively with associates across all departments, you will ensure that products and services are implemented in a customer-focused manner. This role requires the ability to manage multiple projects simultaneously and oversee the configuration of client accounts with the products they have purchased, including Purchasing, Travel and Entertainment cards, ePayables Virtual cards for AP payments, as well as Payment Automation. Your role involves ensuring consistency, accuracy, and compliance with established standards.

This role reports to Manager of Account Configuration Group.

How We Work

• As an Account Configuration Training (ACT) I you will be expected to work in hybrid environment. Corpay will set you up for success by providing:
• Assigned workspace in Brentwood, TN
• Company-issued equipment
• Hands-on training
• Monthly home internet stipend

Role Responsibilities

The responsibilities of the role will include:

• Examining documents provided by customers to setup their accounts in internal systems.
• Initiating the issuance of physical cards for new customers.
• Striving to maximize revenue from each customer.
• Ensuring 100% accuracy of customer setups and completing Quality Assurance checks on other team members’ setups.
• Build strong working relationships with key business leaders, colleagues, and the broader team.
• Utilizing macros and scripts to update customer account details across various platforms.
• Assisting in the development of new programs or processes to enhance implementation and workflow efficiency.

Qualifications & Skills

• High school diploma or equivalent combination of education and experience.
• 3+ years in a professional environment
• 1+ years of experience with implementations and customer success.
• Advanced proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Experience with CRM or ticketing software.
• Proficient in Excel, adept in utilizing macros and formulas
• Capable of conducting customer training sessions through webinars, guiding them on navigating external systems and tools.
• Prompt responsiveness to calls and emails, leveraging available tools for appointment tracking and task prioritization while fulfilling other duties.
• Effective communication skills, both verbally and in writing.
• Outstanding customer service aptitude, adept at swiftly addressing and resolving customer concerns, skilled in analyzing customer workflows and proposing innovative implementation solutions.
• Commitment to fostering inclusivity, collaboration, and professionalism in the workplace.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency