Software Production Support Manager 

Software Production Support Manager

What We Need 

Corpay is seeking an experienced and dynamic Software Production Support Manager to lead our production support team. In this role, you will be responsible for managing the day-to-day operations of software support services, ensuring the stability and performance of critical systems, and providing timely resolution to issues affecting production environments. The ideal candidate has a strong technical background, excellent problem-solving skills, and a passion for delivering high-quality support to internal and external stakeholders.

How We Work 

As a Software Production Support Manager, you will be expected to work in a remote environment. Corpay will set you up for success by providing: 

• Company-issued equipment  

• Formal, hands-on training  

• Monthly home internet stipend 

Role Responsibilities 

The responsibilities of the role will include: 

• Team Leadership: Lead and mentor a team of production support engineers, providing guidance, technical expertise, and career development.
• Incident Management: Oversee the identification, troubleshooting, and resolution of incidents in production systems. Ensure timely communication and updates to stakeholders.
• System Monitoring & Maintenance: Implement and manage proactive monitoring tools and processes to detect and resolve issues before they impact production environments.
• Root Cause Analysis: Drive post-incident reviews to identify the root cause of issues and implement long-term fixes and preventative measures.
• Collaboration: Work closely with multiple teams across the organization to ensure smooth deployment, stability, and scalability of software systems.
• Service Level Agreements (SLAs): Monitor and manage SLAs for issue resolution, ensuring compliance with business expectations and goals.
• Documentation: Maintain up-to-date documentation for support processes, incident reports, and resolution steps. Ensure the team adheres to best practices.
• Continuous Improvement: Identify opportunities for improving the support process, system performance, and overall user experience through automation and process enhancements.

Qualifications & Skills 

• Excellent communication skills with the ability to explain complex technical issues to non-technical stakeholders. 
• Evidence of growing responsibility in Production support  
• Strong understanding of software development lifecycles, release management, and incident management frameworks. 
• Hands-on experience with monitoring and alerting tools (e.g., Datadog). 
• Proficiency in troubleshooting complex software systems, databases, and networks. 
• Strong analytical and problem-solving skills with a focus on customer service. 

• Experience in cloud environments such as AWS, Azure, or Google Cloud Platform. 
• Familiarity with CI/CD pipelines and DevOps methodologies. 
• Knowledge of scripting or automation tools to streamline processes. 
• Experience with Cloud storage solutions. 

Benefits & Perks 

• Medical, Dental & Vision benefits available the 1^st month after hire 

• Automatic enrollment into our 401k plan (subject to eligibility requirements) 

• Virtual fitness classes offered company-wide 

• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time 

• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) 

• Philanthropic support with both local and national organizations 

• Fun culture with company-wide contests and prizes 

Equal Opportunity/Affirmative Action Employer 

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. 

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency