Crew Accommodations Agent (Bilingual Japanese/English)

What We Need

The Crew Accommodations Agent at CORPAY’s Airline Division – TA CONNECTIONS is responsible for overseeing and coordinating the hotel and ground transportation bookings for our Client’s Crew members, as well as managing the workflow between agents and clients. This role requires efficient handling of booking requirements through our proprietary system CrewHub (CrewRez), along with managing communications through email, chat, phone calls, and direct interactions. The Agent ensures seamless resolution of booking issues by following Standard Operating Procedures and facilitates coordination among agents, clients, and vendors.  Must be able to communicate effectively in both Japanese and English.

How We Work

As a Crew Accommodations Agent, you will be expected to work virtual/remote. Corpay will set you up for success by providing:

• Company-issued equipment
• Remote training

Role Responsibilities

• Reserving and overseeing all the bookings of hotel accommodations and ground transportation for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees.
• Handling emergency relocations of crew members, working closely with the Supervisor on shift and ensuring timely resolutions to avoid delays or cancellations.
• Acting as the primary liaison between the client's Crew Scheduling, other relevant departments, and our internal teams, meeting operational requirements and resolving issues affecting crew members.
• Facilitating effective communication with internal departments and management to expedite work and resolve problems.
• Ensuring that all necessary tools, systems, and resources are accessible and operational, reporting any issues to shift supervisors promptly.
• Efficiently utilizing all tools and technology to process, track, and report transactions, ensuring accurate registration of reservation details in the TA Connections system.
• Identifying suitable and compliant hotel options in various markets, particularly in locations without contracted hotels or during Sold Out situations, and handling the approval process for non-compliant options.
• Managing payments to hotel and transportation vendors in accordance with contractual terms.
• Fostering a positive work environment with open, respectful communication and professional behavior, promoting a "CAN DO" attitude among the client and all TAC colleagues.
• Reporting incidents professionally to the TA Connections Supervisor on shift and/or Operations Management.
• Maintaining impeccable attendance, punctuality, and adherence to company policies and the Employee Handbook.
• Assisting the Account Management Team, IT, Billing, and Commission Collections departments with data gathering/research and troubleshooting, and working on special projects as assigned.

Qualifications & Skills

• Education: High school diploma or GED Certificate is required. Some college education is preferred but not required.
• Language Skills: Must be able to communicate effectively in both Japanese and English
• Industry Experience: Prior experience in the hotel/travel industry or customer service/call center roles is highly preferred.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency


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