UC Support Analyst II

What We Need 

Corpay is currently looking to hire a UC Support Analyst II within our Corporate Overhead division. This position falls under our IT Infrastructure line of business and is located in Atlanta, GA. In this role, The UC Support Analyst II is responsible for providing second level technical support for our telephony and collaboration platforms.  This includes troubleshooting and monitoring our global environment to ensure maximum availability and functionality for business operations. Extreme attention to detail and excellent organization skills in a fast-paced environment are key.  This role requires strong communication skills at all levels of the organization, proactive expectation setting, excellent customer focus and effective prioritization. You will report directly to Global UC Operations Manager. 

How We Work 

As a UC Support Analyst II you will be expected to work in a hybrid environment. Corpay will set you up for success by providing: 

• Assigned workspace in Brentwood, TN office location 

• Company-issued equipment  

• Formal, hands-on training  

• Monthly home internet stipend 

Role Responsibilities 

The responsibilities of the role will include: 

• Identifying and resolve telephony, collaboration, network and video problems while ensuring service level agreements are met for ServiceNow incidents and service requests.
• The Ideal candidate will understand basic network topologies and how they support VoIP implementations.
• Performing on-call rotation duties and after hours testing as part of the operations team.
• Recommending process improvements and quality assurance procedures and best practices.
• Staying relevant with technology changes and provide end user training as needed.
• Working with vendors to articulate business needs and ensure work is delivered accurately and to specification.
• Participating in cross-functional teams to support technologies and create standard operating procedures that will integrate into the company’s global infrastructure.
• Providing guidance and coaching to more junior positions.

Qualifications & Skills 

• Minimum 5 years job-related experience 2 or more areas including collaboration, network, video and CCaaS support. 

• Telephony, collaboration, video conferencing and network issue troubleshooting experience required. 

• NICE, Teams, Oracle SBC, and Biscom Fax server experience preferred. 

Benefits & Perks 

• Medical, Dental & Vision benefits available the 1^st month after hire 
• Automatic enrollment into our 401k plan (subject to eligibility requirements) 
• Virtual fitness classes offered company-wide 
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time 
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) 
• Philanthropic support with both local and national organizations 
• Fun culture with company-wide contests and prizes 

Equal Opportunity/Affirmative Action Employer 

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. 

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency 

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