Quality Coordinator

What We Need 

Corpay is currently looking to hire a Quality Coordinator. As a Quality Coordinator, you will analyze reservation data, review policies, and suggest process improvements. This role will report to our Schaumburg office and will report directly to the Operations Manager. 

How We Work 

As a Quality Coordinator, you will be expected to work on-site in Schaumburg, IL. Corpay will set you up for success by providing: 

• Assigned workspace in Schaumburg IL. 

• Company-issued equipment 

• Formal, hands-on training 

Role Responsibilities 

The responsibilities of the role will include: 

• Receiving inbound inquiries to source hotel, transportation, and travel needs of clients for their crew and management 

• Ensuring Reservations consistency and execution between multiple systems and channels utilized in the booking process 

• Obtaining, evaluating, and providing accommodations and transportation according to client guideline, requirements and SOPs, 

• Ensuring that the reservation/billing teams are meeting quality standards. 

• Analyzing reservation/billing data to identify trends and take corrective action. 

• Process improvement: Suggest ways to improve processes and materials. 

• Documentation: Creating and maintaining documentation for quality control programs. 

• Training: Training employees in quality goals. 

• Developing targets for improving quality, service, and efficiency. 

• Customer Support: Providing external/internal customer support 

 Qualifications & Skills 

• Passion for customer service and must have relevant work experience 

• Fluency in English and preferably one/two more languages 

• Excellent mental capacity to make quick, smart, and rational decisions using common sense and positive attitude 

• Effective communication skills and great listening skills 

• Commitment to continuous improvements, changes and has a willingness to learn 

• Thinks creativity and strong analytical and problem-solving skills 

• Self-motivated and able to work independently and as part of a team 

• Excellent negotiations skills using different channels and methods of communications (phone or email) 

• Excellent interpersonal and client relationship skills 

• Ability to work in a call center / service desk environment 

• Powerful verbal and written communication skills 

• Ability to handle multiple tasks, priorities under pressures and challenging interactions in a high-volume, fast-paced, and target-based environment 

• Ability to follow complex and dynamic Standard Operating Procedures (SOPs) 

• Ability to manage and provide feedback to all types of individuals 

• Proficient with Microsoft Office (Word, Excel, Outlook) 

• Must be able to work flexible hours, including early mornings, late evenings, night, weekends and national holidays 

• High School Diploma or higher qualification is required 

• One year experience of hotel/travel industry experience is necessary 

Benefits & Perks 

•  

• Medical, Dental & Vision benefits available the 1st month after hire 

• Automatic enrollment into our 401k plan (subject to eligibility requirements) 

• Virtual fitness classes offered company-wide 

• Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time 

• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) 

• Philanthropic support with both local and national organizations 

• Fun culture with company-wide contests and prizes 

Equal Opportunity/Affirmative Action Employer 

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. 

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency