Vendor Enrollment Product Specialist

Vendor Enrollment Product Specialist

What We Need

Corpay is currently looking to hire a Vendor Enrollment Product Specialist within our Vendor Enrollment Operations division. This position falls under our Corporate Payments line of business and is located in Brentwood, TN. In this role, you will be an independent contributor that uses payables industry business knowledge coupled with data manipulation skills to analyze data, identify issues and take corrective action as necessary to ensure accurate and timely processing of Comdata Direct, NVP Pay, and Straight Through Processing transactions.  Experience in managing electronic payment transactions and deep customer service experience are required for this role.  Experience with desktop productivity tools such as Microsoft Excel and Word is required.  Qualified candidates are comfortable analyzing data and presenting findings to leadership.  Candidates should have a detailed orientation with an ability to learn/understand business systems design and data flows.  Comfortable with managing competing schedules to meet time-bound deliverables, the ideal candidate will seek to optimize the Corpay customer experience. You will report directly to the Manager, Strategic Campaigns and regularly collaborate with other teams and departments.

How We Work

As a Vendor Enrollment Product Specialist, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

• Company-issued equipment
• Formal, hands-on training
• Monthly home internet stipend

Role Responsibilities

The responsibilities of the role will include:

• Supporting operational needs by ensuring transactions are processed accurately and according to SLAs
• Maximizing the use of current tools, reports, and programs to identify process improvements
• Working with Leadership and Business Partners (when applicable) to access data, conduct analysis, and make recommendations to improve accuracy and business insight
• Collaborating with operational personnel to understand processing challenges and drive root cause analyses for process issues
• Ensuring customers are set up correctly to leverage Comdata products
• Monitoring payment transactions to proactively identify failures
• Working with solution partners (Master Card, Channel Partners, Internal Stakeholders) to troubleshoot and resolve processing failures
• Leveraging Salesforce and Corpay proprietary business systems to ensure process integrity
• Identifying and communicating possible process improvements
• Effectively communicating challenges or process needs immediately to supervisory personnel
• Reviewing and maintaining operational data flows to ensure SLA adherence
• Other responsibilities as defined by supervisory personnel

Qualifications & Skills

• Extensive electronic payments work experience
• Adept at creating and understanding business analysis
• Minimum 6 years experience business experience or a Bachelor’s Degree in a related field with related payables experience
• Experience using Excel to manage and analyze data sets
• Customer service experience required
• Unafraid to think “outside the box” when presenting solutions to business challenges

Benefits & Perks

• Medical, Dental & Vision benefits available the 1^st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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