IT Application Support Specialist - Mexico

IT Application Support Specialist

What We Need 

Corpay is currently looking to hire an IT Application Support Specialist. The IT Application Support Specialist will be responsible for providing first and second level support for customer and employee facing applications. 

How We Work 

The IT Application Support Specialist works remotely, so you will be expected to work in a virtual environment. However, candidates must be located in Mexico. Corpay will set you up for success by providing:

• Assigned workspace in home office setup
• Company-issued equipment
• Virtual training
• Monthly home Internet stipend

Role Responsibilities 

The responsibilities of the role will include: 

• Troubleshoot application support requests directly with employees and indirectly for external customers
• Coordinate with SME's and/or Application owners (Tier 3) to escalate issues if they cannot be resolved in Tiers 1 or 2
• Monitoring of system logs, alerts, job failures and acting on these immediately to provide a timely resolution
• Troubleshoot production incidents and help with remediation
• Participate in planned and unplanned maintenance of applications and infrastructure to validate normal functions
• Non-production Environment support
• Business-requested support for customer configurations, application settings, and data changes
• Work with third-party vendors as necessary to resolve incidents and problems where needed
• Will need basic MSSQL skills to generate reports.
• Documenting and reviewing solution to common problems and contribute to developing solutions for the same
• Create and maintain resolution documentation in Service Knowledge Management system
• You will be part of a 24*7/365 days team and will need to be available to work based on your shift assigned to you by your supervisor

Qualifications & Skills 

• The ability to prioritize tasks and respond with a sense of urgency. Timely and constant communication to the Customer is critical for this role
• Effectively communicate both verbally and in written form to all levels of staff
• Work in an effective, consistent manner, maintaining quality assurance and compliance with established directives, policy, and best practices
• Strong analytic skills and ability to apply critical thinking and a methodical approach to problem identification and resolution
• Experience supporting and managing business applications
• Ability to work independently or in a team environment
• High attention to detail, process oriented, and ability to understand business and technology impact
• Strong sense of ownership and thoroughness, with the ability to grasp new concepts quickly

#LI-MJ1 #Remote #INDTECH #Corpay