IT Field Technician

The IT Field Technician provides technical and functional support to CEFCO Convenience Stores business units. This support includes system installation, documenting how-to procedures, testing, and troubleshooting applications, implementing solutions to system incidents, providing training support, and testing system upgrades and maintenance.

At The Fikes Companies, our Mission is to build a highly successful company which our employees are proud of, our customers value, and the communities we serve can count on. 

General Responsibilities:

• Supports Store and Office sites with paperwork, hardware, and software applications in Help Desk backup role.
• Utilizes knowledge of computer equipment, networks, and computer software capabilities.
• Maintains inventory control of IT equipment and systems at all assigned facilities.
• Supports various IT applications including store point-of-sale system, store computer systems and store peripherals (e.g., barcode scanners, printers, etc.).
• Uses and operates diverse computer software applications including client-server applications, web-based applications, and transaction processing applications.
• Tests, troubleshoots, and provides overall quality control of numerous software applications.
• Identifies, prioritizes, resolves, documents, and communicates technical and operational issues.
• Leverages Incident Management System (Titan Work Orders) to manage incidents through resolutions.
• Estimating problem resolution times through detailed collaboration with other team members.
• Interacts with internal clients, application vendors, and service partners as part of operational activities such as customer support, technical and operational integration, and system maintenance.
• Maintains high internal and client satisfaction through successful and timely resolution of technical and operational problems.

Qualifications: 

3+ years’ experience in a similar position, troubleshooting application-related problems and installing and verifying software package installations; must have advanced knowledge of Windows operating systems and Microsoft Office; must be proficient in retail hardware and software systems including Verifone Ruby/Commander POS hardware and software; must have recent experience communicating technical information to non-technical individuals; clean driving record, able to work long hours including weekends and on-call, and able to lift up to 50 lbs.

The Fikes Companies are an Equal Opportunity Employer.