Esthetician - Spa

JOB SUMMARY:

The Esthetician is responsible for providing exceptional guest service while providing skin care services to guests according to the Spa standards and procedures.

JOB RESPONSIBILITIES:

·         Provides consistent professional skin care treatments in accordance with spa protocols and accepted certification practices to male and female guests. Develops an appropriate treatment plan based on the guest's needs and requests. Does not provide medical advice.

·         Provides the highest level of customer satisfaction by listening and understanding guests' needs and desires. Maintains and expands the patronage of spa and salon by actively promoting/upselling additional treatments, services and retail products. Maintains knowledge of other services and amenities of the property. Explains features and benefits of spa products, treatments and services to guests. Provides answers to pre-treatment and post-treatment questions.

·         Manages time efficiently to maintain tight schedule, prepare for guests and execute all treatments. Monitors schedule to minimize delays.

·         Demonstrates respect, sensitivity and concern for guests' needs in a professional manner. Maintains strict confidentiality according to department procedures and guidelines. Follows proper draping procedures and Blood Borne pathogen procedures at all times.

·         Uses computer systems to accurately enter information, chart and document each guest seen.

·         Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations.

·         Conduct joint sales calls with new and existing National Account Managers to determine areas for development and replicable best practices

·         Stay current on sales effectiveness best practices and competitive positioning; provide thought leadership on deal structuring and ways to leverage resources to bolster performance; identify ways to break down selling barriers to increase share

·         Report defective, damaged or lost PPE or equipment that does not fit properly to their Manager.

SKILLS AND EDUCATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

·         Diploma or certification as Esthetician required to obtain a license/permit in the state/county/city of the spa.

·         Three to five years of experience as a licensed Esthetician in similar environment (i.e. spa, hotel, med spa, or resort) desired. Must successfully complete a skills assessment if conducted at the spa.

·         Trained and certified in all basic skin care services. Must be able to perform all skin care treatments offered by the spa for both men and women. Able to deliver diverse facials as per spa protocols and guidelines. Understands contraindication for specific facials and/or products.

·         Must maintain current State, County, City or other required Esthetician licenses/permits.

·         Requires ability to serve needs of guest through use of the phone, computer and face-to-face interactions. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.

·         Requires ability to perform basic math skills such as addition, subtraction, multiplication and division.

·         Requires ability to learn and use telephone and computer systems used at the hotel. Working knowledge and skills of computer operation required.

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• CRM productivity systems experience highly desired
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Work varied schedule, includes holidays and weekends.

QUALIFICATION:

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.