Bellperson - Guest Relations/Concierge

Farmhouse Inn is looking for a Bell person to become a part of the team for this incomparable luxury boutique hotel of 25 rooms and suites with its

restaurant and farm-to-table spa. From warmly welcoming guests to the Inn, to delivering first-class hospitality, the Bell person plays an integral role at Farmhouse Inn. You will work with an incredible team of passionate owners, experienced managers, and dedicated coworkers. This is a wonderful opportunity to become part of the ongoing, rich history at a top luxury inn.

Benefits available to our team members: Sick, Vacation, & Holiday Pay Medical & Health Insurance (upon meeting full-time eligibility) Participation in a 401(k) Retirement Plan Discounts at the Hotel, Restaurant, & Spa Room for Growth & Development | Purpose in Your Career

Essential Duties:

• The job duties listed below are an overview of the essential duties and measures required to be successful in the position. Please note that the listed examples do not include all tasks, which may be expected within this job position.
• Warmly welcome guests to Farmhouse Inn Embody and deliver warm and professional service
• Assist guests in bringing luggage and belongings to and from their guest rooms
• Provide guest with a "rundown" and tour of functions and features in their guest room Assist concierge team as needed to provide guests with exceptional service quality
• Deliver guest amenities to guest rooms and prepare refreshment packages as needed- maintain current and unexpired CA Food Handler Certificate
• Provide a helping hand to the housekeeping team with weekly linen inventory and restocking
• Help maintain public areas near pool, reception, and guest pathways so guests see a snapshot of perfection at all times
• Respond promptly to any inquiries from guests, or route the inquiries immediately to the correct party
• Use the house car to drive to and from local businesses to assist with guest related "errands" as needed-
• maintain current and unexpired CA Driver's License and auto insurance
• Open arriving packages and deliver to correct departments
• Set up for daily, evening "wine hour"
• Establish and maintain positive relationship with guests to promote loyalty and repeat business
• Ensure front of house arrival area is a snapshot of perfection at all times

General Requirements:

• Education: High School Degree or equivalent 
• Experience: Experience in hospitality or related guest service environment

Qualifications:

• Excellent customer service and hospitality skills 
• Excellent oral & written communication skills, attention to detail
• Basic knowledge of electronic communication platforms (Outlook email, time keeping system, Microsoft Word etc.)
• Ability to work effectively and efficiently under pressure, with composure
• Teamwork attitude-
• Ability to work interdepartmentally, with Restaurant, Kitchen, Spa and other Farmhouse teams Maintains regular attendance, is consistently on time and complies with Farmhouse Inn standards
• Scheduling flexibility to meet operational needs, weekend & holiday availability is mandatory
• Current and unexpired CA Driver's License and auto insurance is a plus but is not mandatory to be successful in this position

Physical Requirements: Pushing & Pulling: up to 50lbs frequently Lifting & Carrying: average weight 50lbs frequently Standing & Walking: constantly Kneeling & Bending: frequently Climbing: occasional use of foot stools; frequent use of stairs Reaching: constantly Sitting: occasionally Driving: occasionally 

Pay Range: The starting pay for this position is $16.00 per hour + Gratuity. This is the pay for this position that Farmhouse Inn reasonably expects to pay. Decisions regarding individual pay will be based on a number of factors, such as experience and education.