Company Overview and Culture 

EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on creating value from data for driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 40,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.

For the past 20 years, EXL has worked as a strategic partner and won awards in its approach to helping its clients solve business challenges such as digital transformation, improving customer experience, streamlining business operations, taking products to market faster, improving corporate finance, building models to become compliant more quickly with new regulations, turning volumes of data into business opportunities, creating new channels for growth and better adapting to change. The business operates within four business units: Insurance, Health, Analytics, and Emerging businesses. 

About EXL Health

We leverage Human Ingenuity and domain expertise to help clients improve outcomes, optimize revenue and maximize profitability across the healthcare ecosystem.  Technology, data and analytics are at the heart of our solutions.  We collaborate closely with clients to transform how care is delivered, managed and paid.  

EXL Health combines deep domain expertise with analytic insights and technology-enabled services to transform how care is delivered, managed, and paid.  Leveraging Human Ingenuity, we collaborate with our clients to solve complex problems and enhance their performance with nimble, scalable solutions.  With data on more than 260 million lives, we work with hundreds of organizations across the healthcare ecosystem.   

We help payers improve member care quality and network performance, manage population risk, and optimize revenue while decreasing administrative waste and reducing health claim expenditures. We help Pharmacy Benefit Managers (PBMs) manage member drug benefits and reduce drug spending while maintaining quality. We help provider organizations proactively manage risk, improve outcomes, and optimize network performance. We provide Life Sciences companies with enriched data, insights through advanced analytics and data visualization tools to get the right treatment to the right patient at the right time.

Our Team is Growing! EXL Health is looking for Document Processors and Outbound Mail Coordinators for the Medical Records Management Team. This position is in our Pittsburgh, PA office located in the Robinson Area. 

We have Full Time, Day and Evening Shifts Open, Monday thru Friday Schedule!

Responsibilities for Each Role is Outlined Below: 

Document Processor Responsibilities:

• Open, review and sort incoming mail by Client / Audit Program.
• Accurately review and prepare paper Medical Records and other Healthcare related correspondence for scanning following a standardized process.
• Review, prepare and process incoming electronic records received via e-fax, CD, SFTP, web portal .
• Scan incoming checks and log on register to send to Finance Team.
• Monitor email accounts and respond to inquiries from internal Teams and/or Providers within service level.
• Promptly answer phone calls and return voicemail messages.
• Outbound phone calls to Providers regarding issues with CDs or other documentation received.
• Generate, Review, and prepare files of outgoing Audit letters on a daily basis.
• Operate postage meter, inserter, scanner, printers.
• Responsible for communication and reporting of any system or workflow issues to the appropriate Leadership or Team Members.
• Meet quality and productivity standards as indicated by service level.
• Comply with HIPAA and other regulations regarding confidentiality of information.

Outbound Mail Coordinator Responsibilities:

• Generate, Review, and prepare files of outgoing Audit letters on a daily basis.
• Maintain tracking of all outgoing letters using Excel spreadsheets.
• Operate postage meter, inserter, scanner, printers.
• Review and process return mail.
• Monitor email accounts and respond to inquiries from internal Teams and/or Providers within service level.
• Promptly answer phone calls and return voicemail messages.
• Responsible for communication and reporting of any equipment, system or workflow issues to the appropriate Leadership or Team Members.
• Meet quality and productivity standards as indicated by service level.
• Comply with HIPAA and other regulations regarding confidentiality of information.
• Open, review and sort incoming mail by Client / Audit Program.
• Accurately review and prepare paper Medical Records and other Healthcare related correspondence for scanning following a standardized process.

Qualifications:

• Education:  High school diploma or equivalent
• Prior phone experience, especially in a healthcare setting
• Prior experience as a document processor or working with Medical Records

Knowledge and Skills:

• Demonstrates the ability to work in an organized, efficient and process-oriented manner
• Strong oral and written communication skills and the ability to problem solve
• Ability to transition from one task to another, while maintaining attention to detail
• Proficient in Microsoft Office, emphasis with Excel and Outlook
• Comfortable working in a high-volume, fast-paced environment either with a team or individually
• Comfortable using various types of office equipment and software programs.
• Prior Healthcare experience a plus

Additional Information:

• Day Shift - 6:00 am - 2:30 pm
• Evening Shift - 2:00 pm  - 10:30 pm
• Ability to stand 6 - 8 hours per day. 
• Ability to lift up to 50 pounds.

What We Offer:

• EXL Health offers an exciting, fast-paced and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions. From your very first day, you get an opportunity to work closely with highly experienced, world class Healthcare consultants.
• You can expect to learn many aspects of businesses that our clients engage in. You will also learn effective teamwork and time-management skills - key aspects for personal and professional growth.
• We provide guidance/ coaching to every employee through our mentoring program wherein every junior level employee is assigned a senior level professional as advisors.
• Sky is the limit for your career growth at EXL Health. We offer a variety of career development opportunities to help you reach your full potential.
• We offer a competitive salary and benefits package, including health insurance, dental insurance, vision insurance, 401(k) plan, and paid time off.
• We are a great place to work! We have been recognized as one of the "Best Places to Work" by Pittsburgh Magazine and one of the "Best Places to Work in Healthcare" by Modern Healthcare.

If you are looking for a challenging and rewarding opportunity, we encourage you to apply today!