Subrogation Deparment Manager - Auto
Company Overview and Culture
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit http://www.exlservice.com.
Job Description: This role will report to the AVP of operations, managing subrogation/arbitration department for auto and commercial lines of businesses. The Subrogation manager will create and implement SOP’s to drive results. This role will be responsible for driving and measuring outcomes, providing analysis into trends and solving for areas of opportunity.
Responsibilities
- Oversight of multiple subrogation/arbitration teams – operations
- Measure and provide insight on key KPI’s at team and department level
- Measure and ensure client SLA’s maintained
- Ensure proper SOP’s maintained for each client and line of business
- Assess areas of opportunity through reporting trends and file reviews
- Handle customer complaints from clients or members.
- Field questions and concerns to provide support and improve knowledge base of the team.
- Provide and implement process improvements.
Competencies:
- Manage and analyze results for multiple lines of business within subrogation unit
- Maintain a positive relationship with the team and clients.
- Think critically about process improvements.
- Implement processes and reporting – partnered with internal reporting team
- Ability to handle a pressure-based environment, while maintaining a professional demeanor.
Qualifications
- High school diploma or equivalent required
- College degree in related field is preferred
- 7+ years’ experience in the insurance industry or related field is desired
To view our total rewards offered click here —> https://www.exlservice.com/us-careers-and-benefits
Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.
Application & Interview Impersonation Warning – Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).
EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate’s full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.
Other details
- Pay Type Salary
- Min Hiring Rate $85,000.00
- Max Hiring Rate $100,000.00
- Atlanta, GA, USA
- Hartford, CT, USA
- New York, NY, USA
- San Antonio, TX, USA
- Virtual