Qualifications

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Proven experience in leading organizational change management for enterprise-level transformations

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Bachelors or Masters degree in highly related field or equivalent experience in organizational transformation or change management

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Significant experience with organizational change management frameworks, methodologies, and best practices

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Excellent people leadership skills and proven experience in leading others

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Project management experience with good attention to detail, organizational skills, and experience managing multiple high visibility projects

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Excellent analytical and problem-solving skills, with the ability to interpret data and provide actionable insights

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Experience in identifying and mitigating program-level risks

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Ability to think strategically as well as deploy detailed tactical, results-driven implementation plans

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Ability to work collaboratively in a team environment and manage multiple priorities

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Proficiency in technology implementations and tools

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Ability to manage multiple projects simultaneously, build effective relationships with stakeholders and partners, and consult with leaders across an enterprise

Responsibilities

The senior manager or Assistant Vice President of Organizational Change Management (OCM) will have responsibility to lead Change Management teams for client facing work

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This lead will shape the change management strategy, and be responsible for successful adoption across client portfolios of new processes, tools and behaviors

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This role will set the OCM strategy, be responsible for interfacing with executives and key business partners, deploying best in class engagement, communications, training, readiness and adoption measurement approaches

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This role will closely partner with transformation executives, business leaders, technology partners and program management to ensure the successful adoption of EXL solutions

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Directing and leading program-wide and executive, community of practice and change champion engagement activities both internal and external

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Ensuring implementation of the latest in OCM best practices, tools and stakeholder engagement inside and outside of EXL

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Managing the success of OCM efforts, data reporting, and integration of other EXL solutions and  business unit specific OCM efforts

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Direct leader for a team of OCM analysts who are leading OCM efforts

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Fostering a culture of ongoing feedback, recognition, and employee development

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Enabling a culture of empowerment while ensuring close coordination across the complex organizational structures

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Foreseeing and managing risks and issues for internal and external OCM implementations

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Ensures successful support and adoption of product launches across the full lifecycle initiatives

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Organizational change management elements include: human-centered design OCM approaches, communications, learning, sponsorship, advocacy networks, readiness assessments, adoption metrics, go-live support model, transition activities and tie-in to culture changes

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Excellent consultation, communication, and organizational change management strategy competencies as well as demonstrate project management skills, with a focus on business impact and solving complex problems