Company Overview and Culture 

EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on creating value from data for driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 40,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.

For the past 20 years, EXL has worked as a strategic partner and won awards in its approach to helping its clients solve business challenges such as digital transformation, improving customer experience, streamlining business operations, taking products to market faster, improving corporate finance, building models to become compliant more quickly with new regulations, turning volumes of data into business opportunities, creating new channels for growth and better adapting to change. The business operates within four business units: Insurance, Health, Analytics, and Emerging businesses. 

About EXL Health

We leverage Human Ingenuity and domain expertise to help clients improve outcomes, optimize revenue and maximize profitability across the healthcare ecosystem.  Technology, data and analytics are at the heart of our solutions.  We collaborate closely with clients to transform how care is delivered, managed and paid.  

EXL Health combines deep domain expertise with analytic insights and technology-enabled services to transform how care is delivered, managed, and paid.  Leveraging Human Ingenuity, we collaborate with our clients to solve complex problems and enhance their performance with nimble, scalable solutions.  With data on more than 260 million lives, we work with hundreds of organizations across the healthcare ecosystem.   

We help payers improve member care quality and network performance, manage population risk, and optimize revenue while decreasing administrative waste and reducing health claim expenditures. We help Pharmacy Benefit Managers (PBMs) manage member drug benefits and reduce drug spending while maintaining quality. We help provider organizations proactively manage risk, improve outcomes, and optimize network performance. We provide Life Sciences companies with enriched data, insights through advanced analytics and data visualization tools to get the right treatment to the right patient at the right time.

The Opportunity

EXL is seeking an Assistant Vice President, Clinical Product Management to play a key role in defining the product vision, strategy and roadmap for care management. The Product Manager is responsible for the entire product lifecycle, from concept to launch, ensuring the product aligns with EXL’s strategic goals and meets the customer’s needs.  EXL is looking for an experienced product leader who will work closely with cross-functional teams including engineering, marketing, sales, and customer success to deliver an innovative care management product.

Responsibilities

• Product Strategy and Vision: Develop and communicate a product vision that aligns with the company’s goals, customer needs, and market opportunities. Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue opportunity and ROI.
• Market Research and Analysis: Conduct market research, customer interviews, and competitive analysis to inform product development and identify market trends. Analyze customer needs, current market trends, and potential partnerships from an ROI and build-vs.-buy perspective. Assess current competitor offerings and seek opportunities for differentiation
• Roadmap Development: Define and prioritize product features, enhancements, and releases, creating a clear product roadmap that balances user needs, business objectives, and technical constraints. Translate product strategy into detailed requirements for prototyping and final development by appropriate teams.
• Cross-functional Collaboration:  Work closely with engineering, design, marketing, and sales teams to execute on the product roadmap, ensuring timely delivery of high-quality products. Develop, implement, and maintain product development timelines across multiple departments. Collaborate closely with internal teams in the development, QA, and release of products, and balance resources to ensure success for the entire organization
• Customer Feedback and Success: Gather, analyze, and act on customer feedback to continuously improve product offerings. Work with customer success teams to address user issues and ensure customer satisfaction.
• Performance Monitoring: Track and measure the performance of the product using key metrics such as user engagement, retention, and revenue, making data-driven decisions to optimize product performance.
• Go-to-Market Strategy: Collaborate with the marketing team to develop go-to-market plans, positioning, and messaging to successfully launch and promote products.
• Stakeholder Communication: Serve as the main point of contact for product updates, communicating progress and aligning with senior management, partners, and customers.

Qualifications

Required:

• Must hold United States citizenship status
• Ability to obtain Security Clearance required. Current DOD Security Clearance preferred
• Bachelor’s degree (or equivalent) in product management or related major
• 3-5+ years of experience in product management or a related role
• Proven success in overseeing all elements of the product development lifecycle, from concept to launch
• Experience conducting market analysis in a regulated environment

Preferred:

• Experience with Agile or other software development methodologies
• Experience with the Pragmatic Framework methodology
• Demonstrated healthcare expertise, Care Management expertise
• High effectiveness in managing cross-functional global teams in a matrixed environment
• Analytical mindset with the ability to make data-driven decisions
• Strong understanding of market research, competitive analysis, and u ser feedback
• Experience in delivering finely tuned product marketing strategies
• Exceptional writing and editing skills, combined with strong presentation and public speaking skills
• Strong organizational and time management skills

What We Offer

• EXL Health offers an exciting, fast paced, and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions.
• From your very first day, you get an opportunity to work closely with highly experienced, world class Healthcare consultants.
• You can expect to learn many aspects of businesses that our clients engage in. You will also learn effective teamwork and time-management skills - key aspects for personal and professional growth.
• We provide guidance/ coaching to every employee through our mentoring program wherein every junior level employee is assigned a senior level professional as advisors.
• Sky is the limit for our team members. The unique experiences gathered at EXL Health sets the stage for further growth and development in our company and beyond.