Company Overview and Culture 

EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on creating value from data for driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 40,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.

For the past 20 years, EXL has worked as a strategic partner and won awards in its approach to helping its clients solve business challenges such as digital transformation, improving customer experience, streamlining business operations, taking products to market faster, improving corporate finance, building models to become compliant more quickly with new regulations, turning volumes of data into business opportunities, creating new channels for growth and better adapting to change. The business operates within four business units: Insurance, Health, Analytics, and Emerging businesses. 

Are you a passionate developer with a knack for problem-solving and a love for cloud-native applications? Join our dynamic team as a Software Developer / Support Specialist, where you'll play a vital role in shaping innovative solutions and supporting our diverse client base. We're looking for individuals who are eager to make a difference and thrive in a collaborative environment. If you're ready to bring your skills to a place that values inclusivity, creativity, and professional growth, we want to hear from you!

Key Responsibilities

• Enterprise Azure Expertise: Leverage your up to 5 years of experience in designing, developing, testing, deploying, and supporting enterprise Azure cloud-native applications.
• Web Application Development: Use your hands-on experience to build robust and scalable web applications.
• Databricks & Data Governance: Provide expert assistance to Databricks users, focusing on data quality, governance, security, troubleshooting, performance optimization, and cost management.
• Azure Services Management: Ensure seamless operation and integration of Azure SQL, ADLS, and Azure App Services within the overall infrastructure.
• Production Support: Address daily production support needs for cloud-native applications, including user queries, technical problem resolution, and maintaining high availability.
• Tech Stack Utilization: Apply your expertise in .NET Core, React, and APIM to support and enhance front-end applications.
• DevOps & CI/CD: Streamline deployment processes and DevOps practices, managing Azure services related to continuous integration and delivery (CI/CD).
• Business Process Understanding: Develop a thorough understanding of business processes and workflows to provide context-aware support and solutions.
• Process Improvement: Identify opportunities for process improvements and automation to enhance support efficiency.
• Client Communication: Communicate effectively with clients to understand their needs, provide updates, and ensure satisfaction.
• Team Collaboration: Work closely with development teams, product managers, and other stakeholders to ideate and deliver software solutions.
• Knowledge Sharing & Mentoring: Cross-train and mentor team members, fostering a culture of knowledge sharing and continuous learning.
• Solution Delivery: Own all project deliverables, ensuring proper communication, quality, and end-to-end solution delivery.

Essential Skills

• Healthcare Solutions Design: Enjoy designing and executing healthcare solutions with a multi-disciplinary approach.
• Problem Solving: Strong analytical skills and the ability to work hands-on with clients to create timely solutions.
• Agile Methodologies: Experience working in agile environments (SCRUM) and familiar with iterative development cycles.
• Technical Expertise: Strong knowledge of algorithms, design patterns, and fundamental computer science concepts.
• Query Optimization: Responsible for tuning queries for performance, security, and stability of reports.
• Deployment Knowledge: Understand the functional aspects of reports being developed and perform deployments.

Internal and External Interactions

• Internal Knowledge Sharing: Share knowledge with team members and internal teams, maintaining and increasing technical knowledge.
• Client Interactions: Communicate with onshore stakeholders and clients to better understand expectations and streamline solutions, acting as a bridge between clients/business and technology teams when necessary.

Required Skills

• Azure Cloud Technologies
• .NET Core 8.0, C#, ASP.NET, WEB API
• React, State Management (Redux or MobX)
• ORMs (Entity Framework)
• Messaging & Streaming Broker
• Microsoft SQL Server
• Databricks, Python, Spark
• Web-Based Architecture, Microservices, Distributed Solutions, Big Data Systems
• Versioning Tools (GITHUB)

Nice to Have

• Azure DevOps
• Certifications in Agile Methodologies
• Power BI

Business Domain Knowledge

• US Healthcare Insurance & Payer Analytics
• Payer Management: Claim Edits, Prepay & Post-pay Business, Claims Auditing
• Medicare Risk Adjustment, CMS Payment Models
• Utilization & Cost Management

Soft Skills

• Healthcare Business Understanding
• Strong Analytical Skills
• Excellent Communication (Oral and Verbal)
• Stakeholder Management
• Team Player with Leadership Qualities
• Mentorship Abilities

Education Requirements

• Master’s or Bachelor’s degree in Computer Science or Software Development

Join us to make a meaningful impact in the world of technology and healthcare. We value diversity and inclusivity, and we're committed to creating a supportive environment where everyone can thrive. Apply now and be part of our innovative journey!