Customer Service Coordinator

• Handle post-delivery customer service inquiries.
• Schedule service technicians for in-house service calls.
• Notify customers of pre-delivery damages or errors that will cause a reschedule.
• Monitor all open customer service requests.
• Maintain service logs and files.
• Track service requests by store, customer, designer and type of service category.
• Assist in providing service trend reports.
• Process SRs for parts orders and repair and return orders.
• Assist in RA paperwork and track for completion of credit.
• Work with inventory control personnel to ensure proper disposition of damaged inventory.
• Assist in coordination of reorders or repairs of inventory and service charge-backs.
• Provide back-up support to the schedulers.
• Interface with store personnel as required.
• Provide delivery and service update reports for store personnel.
• Conduct “post service” surveys with customers.
• Perform any other duties as required.

Education

High school graduate preferably with an Associate’s degree with courses in business and communications or comparable experience.

One to two years retail background with emphasis in customer service.

Other Requirements

Strong communication and listening skills.  Ability to work well with others.  Solid understanding of Ethan Allen’s products and warranties.  May require holiday, evening and weekend hours.