Sales Associate - FULL TIME - Graceland
Become a part of the exciting growth at Graceland!
Since opening to the public in 1982, Elvis Presley's Graceland has hosted over 20 million visitors from every state in the union and nearly every country of the world. Graceland welcomes over 500,000 visitors each year, is one of the five most visited home tours in the United States, and is the most famous home in America after The White House.
In 1991, Graceland was placed on the National Register of Historic Places. In 2006, it was designated a National Historic Landmark.
Graceland visitors come from all walks of life, all ages, all musical tastes, all income levels, all educational backgrounds, and all parts of the world.
Our employees are ambassadors to Memphis and work hard to ensure all of our guests are treated with the same southern hospitality that Elvis Presley was known for.
This is a full-time position located in the Sales/Reservations/Ticket Office Department at Graceland with variable/flexible working hours to include week-ends, holidays, evenings, and overtime as required. This is a promotional opportunity and is an internal/external recruitment.
RESPONSIBILITIES: Make reservations/bookings for The Guest House and Graceland; ensure all requests are processed in an efficient, accurate, and timely manner; work closely with supervisor, coworkers, and hotel staff; provide general information and tour rates to guests calling, faxing, and e-mailing Graceland as well as assist coworkers in providing quality guest relations for a first class tour and guest experience; answer questions both in person and on the telephone; process bus/tour group reservations for the Hotel and Graceland property; conduct both credit card and cash transactions; provide directions and information about Memphis; process Graceland reservations for groups and individuals via telephone, mail and fax, mail information packets; mail out confirmations; assist with special requests; assist with maintaining the appearance of the reservations and guest services areas; provide continual guest assistance; assist guest(s) with problems as requested and refer as appropriate; enter information into a multi computerized system; assist with informing guests of related policies; report problems to appropriate person(s) in a timely manner; work on computerized system selling tickets to guests; operate P.A. System and two-way radio as needed; ability to prioritize work with minimum supervision; receive incoming calls and route to appropriate department; other duties as assigned.
REQUIRED SKILLS, KNOWLEDGE AND ABILITIES: Ability to cope with a heavy workload; excellent communication and interpersonal skills both in person and on the telephone are essential; working knowledge with hotel reservations is preferred; must have worked in the hospitality industry for at least six months; a background in working in a guest/customer service area is desired; ability to prioritize and work with minimum supervision; excellent attention to detail; ability to perceive and deal with sensitive issues and maintain confidentiality; ability to deal successfully with a wide range of people; ability to work under pressure of deadlines and competing needs; must be able to input data into a computer; provide reports and retrieve information as required from a computerized system.
PHYSICAL REQUIREMENTS: Ability to sit for long periods of time; ability to lift boxes weighing up to 25 lbs.; ability to hear and speak well enough to communicate with a diverse group of individuals both in person and on the telephone.
SPECIAL CONDITIONS: No smoking or eating in the work area.
CONDITIONS OF EMPLOYMENT: Work flexible hours and overtime as required; a uniform is required; must have a least six months in the hospitality industry; some knowledge working with hotel reservations is preferred.
APPLICATION PROCESS: Please apply online at www.gracelandjobs.com We are an equal opportunity employer. Must be able to pass a background check and pre-employment drug test. This position will remain open until filled.
Notice: Screening tests for alcohol and illegal drug use will be required before hiring and during your employment with this company.
Other details
- Pay Type Hourly
- 3734 Elvis Presley Blvd, Memphis, TN 38116, USA