Business Systems Analyst I

Company Description 

JOB SUMMARY

The Business Systems Analyst I is accountable for completing systems development, quality assurance, and day to day operational tasks in support of ongoing benefits administration delivery, both internally and externally to clients within their portfolio of clients/ aligned pod. The Business Systems Analyst I ensures that all work delivered to the client is configured accurately per the system requirements, including assigned Annual Enrollment configuration responsibilities and dual-year tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage, execute and track assigned client deliverables by maintaining and using processing guides according to processing calendar, and use process tracking system daily to ensure adherence to client SLAs (Service Level Agreements)
• Work closely with the Shared Services teams (ASOPS, BPSS, Service Center) to deliver quality results of ancillary services
• Analyze and understand client requirements for the execution of implementation, Annual Enrollment and ongoing changes
• Create, execute, and maintain accurate and detailed test plans (unit, function, integration, and regression) for all new system functionality testing
• Leverage technology to automate ongoing processes and create the most efficient and stable delivery of services to clients
• Responsible for issue research, resolution and basic system configuration with senior support
• Research and analyze cases, working with team resources to put in place solutions to address root cause with the intent to reduce ongoing case volume and effectively prevent reoccurring system issues
• Possess basic knowledge and understanding of current system functionality; escalate gaps in functionality, as appropriate
• Responsible for key dashboard items, including  change management tickets, case management, issue trending, and data checks
• Responsible for clear documentation of processing guides and technical documentation
• Contribute to client satisfaction through quality work product and provide timely internal and external responses
• Work with managers and client teams to support timely provision migrations for aligned clients
• Record time accurately in accordance with stated deadlines to the correct project and category to ensure that scope, cost and resources allocation per project can be calculated 
• Participate in internal and external meetings with client and third party vendors
• Perform other duties as assigned

REQUIRED SKILLS AND ABILITIES

• Intermediate level skills required in MS Excel, Critical Thinking and Attention to Detail
• Continuously builds Health and Welfare domain knowledge
• Beginner level of SQL proficiency

In order to be successful in the above mentioned responsibilities, experience in the following skills are required:

• Confluence, CRM, JIRA, MS SQL, MS Excel
• Business Acumen, Data Analytics, Deductive Reasoning, Requirement Implementation, Requirements Interpretation, Research, Risk Management, Root Cause Analysis, Technical Documentation, Testing Methodology
• Accountability, Adaptability, Attention to Detail, Collaboration, Critical Thinking, Customer Orientation, Emotional Intelligence, Learning Agility, Listening, Organizational Skills, Prioritization, Problem Solving, Responsiveness, Teamwork, Time Management, Verbal and Written Communication

KNOWLEDGE, EXPERIENCE AND/OR EDUCATION REQUIREMENTS

• Bachelor’s degree preferred but not required
  • In lieu of Bachelor’s degree, equivalent years of experience in business analytics, management information systems, human resources management, benefits administration or a related field

• Domain experience in health insurance and/or benefit administration is a plus
• Experience with MS Excel preferred
• Experience with SQL and a working knowledge of relational database systems preferred
• Demonstrated analytic and design capabilities
• Knowledge of case or ticket management systems such as CRM or Atlassian JIRA
• Understanding of testing methodology and test planning
• Or, any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered

Disclaimer: Managers have the right to assign or redesign the responsibilities of the above mentioned job description without notice and at any time