Enterprise Application Support, Lead Engineer

Company Description 

As a member of the Enterprise Technical Services team, an Enterprise Application Support -Lead Engineer will play a critical role in ensuring the stability, performance, and optimal functionality of our enterprise-level applications. You will collaborate with cross-functional teams, providing expert-level support and troubleshooting to address complex issues and enhance the overall user experience. The ideal candidate will have a proven track record of managing and supporting large-scale applications, possess excellent problem-solving skills, and be adept at working in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Design, implement, and maintain enterprise applications to ensure optimal performance, security, and scalability
• Customize and configure workflows, dashboards, and reports for our Enterprise Applications to meet the specific needs of different teams within the organization
• Provide expert-level support for enterprise applications, addressing and resolving complex technical issues
• Collaborate with development and infrastructure teams to troubleshoot and resolve application-related incidents promptly
• Monitor the performance of critical applications, identifying and addressing potential bottlenecks or areas for improvement
• Implement performance optimization strategies to enhance the overall efficiency of enterprise applications
• Contribute to troubleshooting and response efforts for Enterprise Applications, including root cause analysis and the implementation of corrective measures to prevent recurrence
• Develop and maintain incident response plans and documentation for Enterprise Applications
• Collaborate with cross-functional teams, including developers, system administrators, and business stakeholders, to ensure seamless integration and functionality of enterprise applications
• Maintain comprehensive documentation for troubleshooting procedures, configurations, and best practices
• Provide training and knowledge transfer to junior support staff
• Identify opportunities for process improvement and automation to enhance the efficiency of application support operations
• Stay abreast of industry trends and emerging technologies to recommend and implement innovative solutions
• Participate in on-call rotation

REQUIRED SKILLS AND ABILITIES  

• Ability to effectively manage multiple tasks and projects simultaneously
• Demonstrated ability to adapt quickly to changes in workload demands to support the business
• Demonstrated ability to stay focused on projects from inception to completion
• Ability to effectively prioritize workload based on urgency levels and short timeline
• Ability to communicate system related issues and resolutions properly and effectively
• Ability to work well independently and collectively in a collaborative environment

KNOWLEDGE, EXPERIENCE AND/OR EDUCATION REQUIREMENTS

• Bachelor’s degree in Computer Science, Information Technology or combination of associate degree and equivalent years of experience (or related area) preferred
• Proven experience (8+ years) in supporting enterprise-level applications in a senior or lead capacity.
• Relevant certifications such as Microsoft 365 Administration or similar
• In-depth knowledge of Microsoft O365 administration, customization, and optimization.
• In-depth knowledge of Microsoft Exchange online administration, customization, and optimization. In-depth knowledge of Microsoft Teams and Administration of policies and voice.
• In-depth knowledge of SharePoint technologies (OneDrive, site creation, optimization)
• Working knowledge of PowerShell (other scripting technologies)
• Knowledge of Microsoft PowerApps and the Power Platform (PowerApps, Power Automate, Power BI)
• Knowledge of Entra and on-prem AD
• Knowledge of Microsoft Viva Engage
• Familiarity with Microsoft DLP (Data Loss Prevention) policies
• Knowledge of Intune implementation, configuration, and policies.
• Familiarity with Confluence and Jira administration, customization, and optimization
• Familiarity with Linux distributions, preferably CentOS, Ubuntu, and Red Hat, preferred
• Ability to troubleshoot operational performance issues
• Experience with monitoring tools such as Prometheus, Grafana, Zabbix, and Datadog
  
  
  

Disclaimer: Managers have the right to assign or redesign the responsibilities of the above-mentioned job description without notice and at any time