Program Assistant Intern (Reproductive Health Access Project) - Cherrybell - Pediatric Medicine

Schedule: As Needed

Salary: $15.75 - $20.27 Depending on Qualifications

In partnership with El Rio Health and the Reproductive Health Access Project (RHAP) Program Assistant Intern (Reproductive Health Access Project) is responsible for providing clerical and administrative support to the RHAP Leadership Team. In this role, the Program Assistant Intern is responsible for assisting with the Text Messaging Line, community outreach, Pizza Protection Parties, and Social Media updates. The Program Assistant Intern will also assist with the scheduling, coordination, and participate in community outreach events that support the RHAP and projects.

The Program Assistant Intern works with general supervision and review, and any work problems involving departures from standard policies, interpretations or procedures are reviewed with the supervisor for resolution.

The primary goal of the El Rio Health Program Assistant Intern (RHAP) is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.

Essential Job Functions:

• Collaborates with RHAP Leadership Team to maintain and update content for text messaging line, including adding organizational content and creating check-in system to update content on a monthly basis.
• Promotes the project’s text messaging line, which is designed to provide information to young people with sexual and reproductive health information, including how to access services.
• Organizes and attends monthly community events to disseminate educational brochures and materials at youth-specific events.
• Assists RHAP Leadership Team to prepare for public speaking through practice sessions and refresher educational sessions.
• Assists the Advanced Practice Provider /Teen Health Programs Manager with oversight of the RHAP Leadership Team in organizing and facilitating monthly peer-to-peer Pizza Protection Parties to provide young people in Tucson with sexual health information which includes:
• STI/HIV prevention
• birth control including Emergency Contraception (EC)
• sexual assault prevention
• where to access confidential clinic services
• where/how to obtain contraception
• including other related topics
• Oversees the project’s social media sites including, Facebook, Snapchat, Instagram and You Tube, Twitter and You Tube with relevant, pre-approved content about sexual health-related topics important to individuals and the community
• Assists with the development of youth focused videos on the importance of contraceptive and condom use

Other Duties and Responsibilities:

• In support of the Mission and Vision of El Rio Health, will at all times represent themselves as a professional role model of El Rio Health serving as a positive informational source for members of the community.
• Supports El Rio by participating in community events which promote good health, and which contribute to a broader awareness and understanding of El Rio Health and the many services provided to the community.
• Participates in all appropriate health care activities related to El Rio Health on a local, state, and national level to maintain and enhance El Rio’s image with health agencies, professional associations, and the general public.
• Demonstrates proficient administrative and clerical skill levels that meet defined performance expectations for a Program Assistant as evidenced by successful demonstration of skills and performance for this position upon evaluation or appraisal.
• Maintains at all times employee and/or patient confidentiality by controlling the environment and information being disclosed to authorized individuals ensuring compliance with all HIPAA and corporate compliance standards, as well as accepted human resources confidentiality standards.
• Understands and complies with all organizational Code of Conduct standards, Policies and Procedures, and Service Excellence requirements with all patients, visitors, employees, and internal/external clients or representatives.
• Demonstrates at all times a professional attitude and acceptable job performance for all duties, tasks, responsibilities, and assignments for this position at the assigned location and/or duty assignment that supports the operational needs of El Rio Health and as assigned by organizational leadership.
• Possesses and demonstrates the knowledge, understanding, and skills to complete assigned administrative and clerical duties, tasks, and assignments working with program operating systems, programs, and/or business software.
• Communicates effectively through written, verbal, and interpersonal skills as applied when interacting with employees, internal/external clients or representatives, patients, or visitors, successfully conveying and exchanging information in a positive manner.
• Ensures and supports the cost-effective use of materials, supplies, and equipment by limiting waste of all organizational supplies and resources.
• Employees must maintain their skills proficiency with El Rio operating systems and/or software programs by adapting to changing requirements and successfully learning and demonstrating new skills in response to software, system, and program improvements or upgrades.
• Performs other duties as assigned.

This job description has been reviewed to ensure that the minimum essential functions and basic duties have been included to successfully perform the duties, tasks, assignments, and responsibilities of this position. Additional functions, duties, tasks, or requirements may be assigned by supervisors as deemed appropriate to meet organizational operations. The essential job functions and responsibilities align with El Rio Health’s Cultural Beliefs:

Minimum Education and Experience:

• Attending High School or equivalent program or attending a G.E.D. program
• The minimum age is 16 years of age at time of hire

If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

Required Licenses, Certifications, and Registrations:

• No driving between sites for El Rio Business or during work hours

Preferred Education, Experience, Skills, Abilities:

• Bilingual (English/Spanish) with the ability to speak, read and write in both languages.

Core Competencies:

• Communication Proficiency
• Technical Capacity
• Client Service
• Personal Effectiveness/Credibility
• Thoroughness

Supervisory Duties:

• None 

Language Skills:

• Effective customer-facing and presentation skills.
• Interact diplomatically with the public in a continuous public contact setting.
• Ability to respond effectively in writing and verbally to internal and external customers.
• Write grammatically correct routing business correspondence such as brief transmittal memoranda.

Computer/Mathematical Skills:

• Proficient with MS Office, including Word, Excel, Power Point, Outlook and the internet.
• Ability to apply concepts such as fractions. Percentages, ratios and proportions to practical situations.

Other Skills and Abilities:

• Ability to multi-task and maintain a professional composure in stressful situations.
• Excellent organizational and time-management skills.
• Ability to interact with persons of various social, cultural, and economic and educational backgrounds for the purpose of providing exceptional guidance and customer service.

Reasonable accommodations may be made to enable individuals with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices to perform the essential functions of the job.

El Rio Health does not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.

El Rio Health requires all employees to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. If the prospective employee does not possess this prior to hire, fingerprint application must be completed within 7 days post hire. Level One (1) Non-IVP Fingerprint Clearance card must be received within 30 days after applying for the fingerprint card.

All employees are strongly recommended to obtain COVID 19 and maintain vaccination status (i.e., as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Personnel who decline to receive COVID 19 and/or flu vaccination per most recent CDC recommendations will be recommended to wear a facemask while in an El Rio Health facility, including both clinical and non-clinical areas from November 1 to April 30 (subject to change depending on viral activity). Subject to exemptions and accommodations when required by law.

All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive.

El Rio Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. El Rio Health is an equal opportunity employer.