Project Coordinator (Reproductive Health Access Project) - Cherrybell - Pediatric Medicine

Schedule: 8:00am - 5:00pm

Salary: $23.38 - $32.15 Depending on Qualifications

In partnership with El Rio Health and Advocates for Youth, the Project Coordinator (Reproductive Health Access Project) is responsible for providing clerical, administrative, and analytical support to the Advocates for Youth Leadership Team regarding the Reproductive Health Access Project. In this role, the Project Coordinator is responsible for working with the Teen Health Programs Manager to oversee community outreach; manage and pursue partnerships with local youth-serving organizations (YSOs); collaborate with partners to expand RHAP services; conduct research on a variety of relevant sexual and reproductive health topics; oversee the activities of RHAP employees and volunteers; collect and analyze data for program activities; develop training documents and capacity-building materials; and work with the Arizona Department of Health Services to replicate the RHAP model at five partnering clinics in Arizona. The Project Coordinator will also assist with the scheduling, coordination, and participation in community outreach events that support the Advocates program and projects.

The Project Coordinator (Reproductive Health Access Project) works with general supervision and review, and any work problems involving departures from standard policies, interpretations or procedures are reviewed with the Teen Health Programs Manager for resolution.

The primary goal of the El Rio Health Project Coordinator (Reproductive Health Access Project) is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.

Essential Job Functions:

• Administrative Activities
• Assist the Teen Health Programs Manager with organizing meeting availability; communicating with the RHAP team, El Rio staff, and community partners; troubleshooting technical issues with El Rio IT staff; and coordinating RHAP team activities.
• Coordinate meetings with the RHAP team, the Teen Health Programs Manager, El Rio staff, and community partners.
• Organize and manage a database of sexual and reproductive health literature on the RHAP Google Drive.
• Assist the RHAP team with migrating from Snapchat to Microsoft teams for group communications.
• Work with the Teen Health Programs Manager to organize the 2021 RHAP Title X budget and purchase items listed in the budget.
• Advocates for Youth Partnership
• Collaborate with partners at Advocates for Youth (Advocates) on projects to improve youth access to sexual and reproductive health services.
• Conduct a comprehensive analysis of the Adolescent Reproductive and Sexual Health Education Program (ARSHEP), a curriculum that trains providers to practice youth-centered care. Advocates will use the curriculum analysis to adapt and update the ARSHEP models for national dissemination.
• Participate in advocacy initiatives with Advocates for Youth, including a campaign for a more inclusive design of the new Twirla birth control patch.
• Birth Control Case Management System
• Work with Teen Health Programs Manager to develop and manage a comprehensive birth control case management system for use with teen patients.
• Developed and update surveys to be used in case management protocol.
• Provide ongoing training and supervision to peer leaders conducting case management.
• Maintain updated comprehensive Case Management Guidelines, including a checklist, HIPAA guidelines, and sample scripts, to be used by peer leaders in case management.
• Provide training to Teen Clinic medical assistants to conduct case management.
• Monitor quality of case management delivery, including communication between peer leaders and medical assistant; time to follow up with patients; continuity of case management; data collection; and adherence to HIPAA guidelines.
• Analyze and disseminate case management data to partnering organizations, including Arizona Family Health Partnership and Advocates for Youth.
• Community Outreach
• Work with Teen Health Programs Manager to coordinate and oversee community outreach activities of the RHAP team.
• Collaborate with the RHAP team to develop and disseminate social media content on Instagram and Twitter, including:
• Posts promoting RHAP services and events.
• Educational posts on topics in sexual and reproductive health (SRH).
• Posts about national awareness days and months (e.g., Cervical Cancer Awareness Month).
• Advocacy posts.
• Represent RHAP in local youth-serving coalitions, including the Juvenile Justice Community Collaborative, the Homeless Youth Coalition, and the Arizona Human Trafficking Council.
• Develop and deliver presentations to raise awareness about RHAP services at meetings of youth-serving coalitions and youth-serving organizations (YSOs).
• Discuss possibilities for partnership with local YSOs in these presentations.
• Organize meetings with community organizations to discuss possibilities for partnership.
• Worked with RHAP team to begin partnerships with four YSOs and one youth-serving coalition (January 2021 – April 2021).
• Meet regularly with seven partnering YSOs to coordinate activities, plan educational and outreach events, and develop mechanisms to increase youth access to RHAP services.
• Work with RHAP members to organize educational and outreach events, including Pizza Protection Parties, presentations about RHAP services, and tabling.
• Partner with Metro Goodwill to place two AmeriCorps volunteers with RHAP. Volunteers will work on projects to raise awareness about RHAP services, including digital content development; street outreach; and distributing promotional materials throughout El Rio clinics (May 2021).
• Collaborate with three partnering YSOs to develop a rapid referral system that connects client youth directly to RHAP services.
• Event Planning
• Work with RHAP members to plan team events, including celebrations; get-togethers; and virtual partner meetings.
• Plan logistics of team events, including coordinating availability; purchasing food and supplies; planning activities; and hosting gatherings.
• Promotion Activities
• Collaborate with RHAP team and Cream Design and Print to develop program promotional materials, including social media flyers, stickers, wallet cards, posters, brochures, lanyards, and stress balls.
• Coordinate distribution of promotional materials to seven partner youth-serving organizations (YSOs).
• Work with RHAP team to manage social media platforms, including promotion of services, special events, and educational content.
• Coordinate cross-promotion of partner events and services on RHAP social media pages.
• Work with volunteer to write and submit a monthly segment on RHAP for the El Rio newsletter.  
• Research Activities
• Oversee recruitment activities for the Southwest Women’s Health Study (SWS), a project from the University of San Francisco Department of Obstetrics and Gynecology aiming to understand attitudes and feelings about pregnancy.
• Manage efforts of providers, medical assistants, and the RHAP Youth Leadership Team (YLT) to recruit teen patients to the study via telehealth and in-person Teen Clinics.
• Developed and update protocol for in-person and telehealth recruitment.
• Train peer leaders, providers, and medical assistants on IRB-approved recruitment strategies.
• Meet weekly with UCSF staff to monitor recruitment progress, troubleshoot problems, and develop additional recruitment strategies.
• Meet weekly with RHAP team to assess recruitment performance, including efforts to recruit patients at Teen Clinics.
• Conduct research and compile data for literature reviews, including advocating for the use of self-collected specimens in trichomoniasis, bacterial vaginosis, Candida vaginitis, gonorrhea, and Chlamydia testing at El Rio clinics.
• Presented findings of the literature review to El Rio leadership, in both written and oral form.
• Successfully advocated for the implementation of clinic-wide testing methods that permit the use of self-collected samples.
• Work with Teen Health Programs Manager, El Rio Lab Director, and other stakeholders to implement testing methods that permit the use of patient-collected specimens.  
• Compiled a literature review on the state of sexual and reproductive health among Arizona teens.
• Collaborated with Advocates for Youth to integrate excerpts from the literature review into a successful grant proposal for funding to replicate the RHAP program at five partnering clinics.
• Work with the RHAP team and Advocates for Youth to revise and publish the report for a national audience.
• RHAP Replication Project
• Work with Teen Health Programs Manager and Advocates for Youth to coordinate a multi-year RHAP replication project at five partnering Arizona clinics.
• Meet weekly with Teen Health Programs Manager and Advocates partner to discuss project progress; develop training materials; plan activities for the first grant year (March 2021 – March 2022); outline goals; and plan meetings with project partners, including the Arizona Department of Health Services.
• Work with team to develop capacity building documents and training materials for partnering clinics, including best practices checklists for building a Youth Leadership Team and practicing youth-centered care; a report describing the RHAP model; and a case study of El Rio RHAP.
• Conduct research on a variety of topics to supplement planning activities of the replication project, including research on trauma-informed care; youth-focused workforce development programs; and youth-centered care models.
• Coordinate an evaluation of the ASU Edge training curriculum by the RHAP team to determine whether the course is suitable for use in the RHAP replication project.
• Telehealth Partnership
• Coordinate partnerships with three youth-serving organizations (YSOs) to offer onsite telehealth services at their locations.
• Work with El Rio IT team to update and install telehealth kiosks at partnering YSOs.
• Collaborate with YSO staff and Teen Health Programs Manager to coordinate telehealth availability at YSO sites; promote telehealth services to client youth; arrange staff trainings; and troubleshoot technical issues.
• UA Design Challenge
• Oversaw RHAP’s partnership with the University of Arizona Design Challenge, a 7.5-week-long program that tasks student teams with solving a problem identified by a client community organization (January 2021 – March 2021).
• Worked with the RHAP team to develop a Challenge Prompt for the enrolled UA students. The students were asked to research and develop an initiative to improve sexual and reproductive health care for young people with disabilities by addressing ableism within the healthcare setting.
• Represented RHAP at Design Challenge meetings and events.
• Mentored UA students on the design, development, and presentation of their proposed solutions.
• Met regularly with UA staff to coordinate meetings, prepare for events, and monitor student progress.
• Worked with Teen Health Programs Manager to create internship positions for the four winning Design Challenge students to continue their work to improve SRH care for youth with disabilities in El Rio clinics.
• Supervise activities of four Design Challenge interns, including research, community outreach, communications, and reporting.
• Volunteer/Internship Coordination  
• Oversee the day-to-day duties of seven RHAP volunteers/interns.
• Manage onboarding and training of RHAP volunteers/interns, including high school students, university students, working professionals, and El Rio employees.
• Work with Teen Health Programs Manager to establish volunteer/intern expectations, including weekly hours, deliverables, and communication.
• Assist in the development and execution of volunteer projects, including a social media video series on the RHAP Instagram; a monthly RHAP spotlight in the El Rio newsletter; a community research project examining child-caregiver communication strategies around sexual and reproductive health; and a project aiming to create a curriculum addressing ableist bias in the healthcare system.  
• Meet with volunteers regularly to monitor project progress.
• Youth Leadership Team (YLT) Activities
• Assist the Teen Health Programs Manager in overseeing the activities of the RHAP Youth Leadership Team.
• Work with Teen Health Programs Manager and YLT to develop, coordinate, execute, and promote special projects and services, including:
• A mailing service that ships menstrual products to teens by request.
• A Valentine’s Day event where the YLT distributed care packages containing sexual and reproductive health (SRH) supplies (February 2021).
• A drive-thru event where the YLT plans to distribute SRH care packages to local teens.
• Help YLT organize outreach and educational events that cover a variety of topics in sexual and reproductive health, including:
• STI/HIV prevention
• Birth control including Emergency Contraception (EC)
• Consent and healthy relationships
• Where to access confidential clinic services
• Where/how to obtain contraception
• Other related topics
• Developed and update a Teen Clinic Checklist that reviews required tasks for in-person Teen Clinics.
• Work with the Teen Health Programs Manager to oversee RHAP clinical activities, including:
• Distribution of SRH care packages at teen clinics.
• Promotion of community resources at teen clinics.
• Completion of the in-person clinic satisfaction survey at the end of a patient visit.
• Monitor YLT progress on various projects and provide technical and logistical assistance for long-term initiatives.
• Manage and facilitate regular meetings with the YLT, including General Meetings, Clinic Team meetings, and Social Media Team Meetings.
• Meet regularly with YLT members about work-related concerns, including time management, setting priorities, navigating interpersonal challenges, and coordinating team activities.
• Assist YLT members in developing and executing their workplans.
• Organize and coordinate professional development trainings for the YLT.

Other Duties and Responsibilities:

• In support of the Mission and Vision of El Rio Health, will at all times represent themselves as a professional role model of El Rio Health serving as a positive informational source for members of the community.
• Supports El Rio by participating in community events which promote good health, and which contribute to a broader awareness and understanding of El Rio Health and the many services provided to the community.
• Participates in all appropriate health care activities related to El Rio Health on a local, state, and national level to maintain and enhance El Rio’s image with health agencies, professional associations, and the general public.
• Demonstrates proficient administrative, clerical, and analytical skill levels that meet defined performance expectations for a Project Coordinator as evidenced by successful demonstration of skills and performance for this position upon evaluation or appraisal.
• Maintains at all times employee and/or patient confidentiality by controlling the environment and information being disclosed to authorized individuals, ensuring compliance with all HIPAA and corporate compliance standards, as well as accepted human resources confidentiality standards.
• Understands and complies with all organizational Code of Conduct standards, Policies and Procedures, and Service Excellence requirements with all patients, visitors, employees, and internal/external clients or representatives.
• Demonstrates at all times a professional attitude and acceptable job performance for all duties, tasks, responsibilities, and assignments for this position at the assigned location and/or duty assignment that supports the operational needs of El Rio Health and as assigned by organizational leadership.
• Possesses and demonstrates the knowledge, understanding, and skills to complete assigned administrative, clerical, and analytical duties, tasks, and assignments working with program operating systems, programs, and/or business software.
• Communicates effectively through written, verbal, and interpersonal skills as applied when interacting with employees, internal/external clients or representatives, community partners, patients, or visitors, successfully conveying and exchanging information in a positive manner.
• Ensures and supports the cost-effective use of materials, supplies, and equipment by limiting waste of all organizational supplies and resources.
• Employees must maintain their skills proficiency with El Rio operating systems and/or software programs by adapting to changing requirements and successfully learning and demonstrating new skills in response to software, system, and program improvements or upgrades.
• Performs other duties as assigned.

This job description has been reviewed to ensure that the minimum essential functions and basic duties have been included to successfully perform the duties, tasks, assignments, and responsibilities of this position. Additional functions, duties, tasks, or requirements may be assigned by supervisors as deemed appropriate to meet organizational operations. 

Minimum Education and Experience:

• A Bachelor’s Degree in a healthcare, health education, or education related field from an approved and accredited college or university.
• Three (3) years’ experience in project coordination or administration.
• Three (3) years’ experience with health-related training, promotion, education, or community health

If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

Required Licenses, Certifications, and Registrations:

• Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday.  If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements.

Preferred Education, Experience, Skills, Abilities:

• Master’s Degree in Health Education, or other related field from an accredited college or university.
• Five (5) years’ experience in project coordination or administration.
• Five (5) years’ experience with health-related training, promotion, education, or community health
• Bilingual (English/Spanish) speaking, reading and writing preferred.

Core Competencies:

• Communication Proficiency
• Technical Capacity
• Client Service
• Personal Effectiveness/Credibility
• Thoroughness
• Research Proficiency
• Analytical proficiency

Supervisory Duties:

• None

Language Skills:

• Effective customer-facing and presentation skills.
• Interact diplomatically with the public in a continuous public contact setting.
• Ability to respond effectively in writing and verbally to internal and external customers.
• Write grammatically correct routing business correspondence such as brief transmittal memoranda.
• Ability to compose, prepare, and edit professional written reports and correspondence for distribution.
• Ability to read, interpret, comprehend, and comply with written documents or instructions furnished through various modes including written, oral, diagram, or schedule format.
• Ability to listen, communicate, and interact with a wide range of diverse individuals and personalities in a professional manner at all times.

 Computer/Mathematical Skills:

• Proficient with MS Office, including Word, Excel, Power Point, Outlook and the internet.
• Ability to apply concepts such as fractions. Percentages, ratios and proportions to practical situations.

Other Skills and Abilities:

• Ability to multi-task and maintain a professional composure in stressful situations.
• Excellent organizational and time-management skills.
• Ability to interact with persons of various social, cultural, and economic and educational backgrounds for the purpose of providing exceptional guidance and customer service.
• Understanding of basic filing and general recordkeeping principles
• Knowledge and understanding of inventory maintenance principles

Reasonable accommodations may be made to enable individuals with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices to perform the essential functions of the job.

El Rio Health does not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.

El Rio Health requires all employees to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. If the prospective employee does not possess this prior to hire, fingerprint application must be completed within 7 days post hire. Level One (1) Non-IVP Fingerprint Clearance card must be received within 30 days after applying for the fingerprint card.

All employees are strongly recommended to obtain COVID 19 and maintain vaccination status (i.e., as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Personnel who decline to receive COVID 19 and/or flu vaccination per most recent CDC recommendations will be recommended to wear a facemask while in an El Rio Health facility, including both clinical and non-clinical areas from November 1 to April 30 (subject to change depending on viral activity). Subject to exemptions and accommodations when required by law.

All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive.

El Rio Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. El Rio Health is an equal opportunity employer.