Provider Support Specialist - Manning - Human Resources

Schedule: 8:00am - 5:00pm

Pay Range: $23.38 - $32.15 Depending on Experience

 JOB PURPOSE:   The Human Resources Provider Support Specialist’s primary responsibilities are to perform Human Resources functions relating to Provider Support and Scheduling. Employees in this position are responsible for managing the live schedule, maintaining the shifts, and responding to sudden changes to the workflow necessary for provider coverage of shifts to ensure that the company's staffing requirements are always met. Employees in this position are also responsible for tasks related to time and attendance, compensation for all provider staff along with administrative and clerical duties related to these assignments. Additionally, the Human Resources Provider Support Specialist is responsible for communicating and assisting employees by answering questions, acting as a resource, and helping to resolve problems in a culture that nurtures, recognizes, reinforces, and celebrates superior customer service while working collaboratively with employees and management. The Human Resources Provider Support Specialist provides “world class” customer service while complying with Federal, State, and Local laws, in addition to organizational policies, procedures, requirements and processes.

The primary goal of the El Rio Health Human Resources Provider Support Specialist is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential function

The following functions and responsibilities will contribute to El Rio Health to achieve its KEY RESULTS:

1. World Class Experience for staff and patients
2. Healthier patients and employees
3. Positive Financial Result

Essential Job Functions:

• Creates hospital call schedules for Pediatricians, Family Practitioners, Internist, OB/GYN, Midwifery, Dentist, Registered Dental Hygienist, Nurse Practioners, Behavioral Health Therapists on a weekly basis.
• Enters/updates hospital coverage on external company system.
• Creates schedule templates for new/existing providers.
• Coordinates providers schedules with the needs of the residency programs.
• Audits EHR/HRIS/Teams/external systems to ensure accuracy and accountability.
• Schedules monthly meetings with Medical, Dental and Behavioral Health Directors/Health Center Management team to ensure no gaps in patient/provider care impact.
• Blocks providers’ schedules per Health Center/provider need.
• Reviews Health Center coverage for leave approval and submits requests to manager for approval.
• Submits tickets to IT for provider account set up.

• Resolves and provides support with issues pertaining to calls or inquiries in a timely, courteous, and professional manner.
• Ensures adherence to all organizational regulations, including Labor Management Agreement, HR Policies and Procedures, and any third-party resources.

• Uses multiple computerized systems to reconcile Provider Payroll and Human Resources data.
• Schedules back-up coverage and coordinates hospital coverage for Provider staff at the respective facilities, as required.
• Performs, reviews, processes, and reconciles Time and Attendance and Payroll for assigned Providers in collaboration with the respective Medical, Dental or Behavioral Health Director, and with other Departments involved in related workflows.
• Researches, generates, and provides reports and/or summary information as assigned or requested.

• Plans, organizes, and facilitates assigned events and projects that support the operations of the Human Resources Department.
• Communicates effectively through written, verbal, and interpersonal skills as applied when interacting with employees, internal/external clients or representatives, patients, or visitors, successfully conveying and exchanging information in a positive manner.
• Performs and/or completes all assigned specialized duties, tasks, responsibilities, and assignments supporting Human Resources operations within established time frames; meeting established rates of performance for the quality and quantity of work for the position; demonstrating a high level of technical expertise, quality, efficiency, and accuracy in the employee’s job performance that ensures the highest standards of excellence.
• Maintains at all times employee and/or patient confidentiality by controlling the environment and information being disclosed to authorized individuals ensuring compliance with all HIPAA and corporate compliance standards, as well as accepted human resources confidentiality standards.
• Possesses and demonstrates the knowledge, understanding, and specialized technical skills to utilize and completes assigned duties, tasks, and responsibilities working with organizational operating systems, programs, and/or business software.
• Serves as an informational contact point, and subject matter expert, for organizational operating systems, programs, and/or business software in support of employees and internal/external clients or representatives bringing any issues, complaints, problems, or requests to timely and effective resolution.
• Researches, generates, and provides reports and/or summary information, as assigned or requested, to Human Resources staff or other internal/external clients or representatives through utilization of available reporting programs linked to Human Resources databases, programs, or systems; as well as researching, creating, modifying, and maintaining departmental spreadsheets for effective operational use and reporting.

• Serves at all times as a positive and effective role model/mentor to co-workers.
• Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position.
• Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.

Minimum Education and Experience:

• Associate’s Degree in Business Administration or related field from an accredited college or university.
• Three (3) years’ experience working in Human Resources including provider scheduling, or a combination of the two.
• Three (3) years’ experience working with HRIS and/or EHR systems, or a combination of the two.

If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

Required Licenses, Certifications, and Registrations:

• Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment.
• Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements.

Preferred Education, Experience, Skills, Abilities:

• Bachelor’s Degree in Business Administration or related field from an accredited university.
• Five (5) years’ experience working in Human Resources including provider scheduling, or a combination of the two.
• Five (5) years’ experience working with HRIS and/or EHR systems, or a combination of the two.
• Five (5) years’ experience scheduling appointments in a healthcare environment using EHR, Practice Management or other related systems.
• Proficient organizational skills and exceptional attention to detail.
• Proficient in Microsoft Excel, Word, and Outlook.

El Rio Health is a diverse and inclusive organization. We are invested in helping you and your family Create Tomorrow.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

El Rio Health does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age 40 and over, disability, genetic information, military status, ancestry, marital status, familial status, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.

El Rio Health requires all employees (except those 100% working remotely) to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. If the prospective employee does not possess this prior to hire, fingerprint application must be completed within 7 days post hire. 

All employees are strongly recommended to obtain COVID 19 and maintain vaccination status (i.e. as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Personnel who decline to receive COVID 19 and/or flu vaccination per most recent CDC recommendations will be recommended to wear a facemask while in an El Rio Health facility, including both clinical and non-clinical areas from November 1 to April 30 (subject to change depending on viral activity). Subject to exemptions and accommodations when required by law. 

All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive.

El Rio Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. El Rio Health is an equal opportunity employer.