IT Epic Analyst - Ambulatory

Schedule: Varies

Salary: $34.16 - $49.47 per hour, depending on qualifications

The Epic Analyst will assist in the development, support and functional roll out of the EPIC Electronic Health Record (EHR) system commensurate to their certification. The Epic Analyst assists in optimizing their workflow processes through building applications that are tailored to meet the organization’s needs. They will learn the EHR system’s capabilities and functional use and apply their knowledge of Patient Care Business workflow to assist in the implementation of a system that meets process needs.  The Epic Analyst is the primary support contacts for each application. They coordinate all issues that arise during the project for their application areas and must be very knowledgeable about the organization's policies, procedures, and business operations.

Essential Job Functions:

• Participates in all phases of the system development life cycle including development of use cases and evaluation of software solutions
• Researches to develop, configure, and modify moderately complex information systems
• Creates documentation of business requirements, current and future state workflows
• Designs, codes/configures, tests, debugs, documents, and maintains programs/applications
• Coordinates all testing phases of associated applications during implementations and upgrades
• Identifies issues that arise in application area as well as issues that impact other application teams, and working to resolve them
• Develops strong relationships with end user communities, customers and business partners, serving as primary support contact
• With end user communities,  customers and business partners, ensures the system meets the organization’s business needs and delivers on project deliverables and timeline
• Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position
• Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.

Minimum Education and Experience:

• Bachelor’s degree in Clinical, Informatics, Computer Science, Information Systems, Business Computer System or a related field from an accredited college or university.
• Three (3) years’ experience working within an ambulatory care environment within a practice management and EHR system.  Has been considered a lead or super user of the application within the work environment and provides support to their peers.
• Three (3) years’ of working experience in clinical application design, configuration, set-up and troubleshooting
• Familiarity with physician practices’ workflows, hospital outpatient departments and patient experiences.
• Understanding of a wide array of integration points, including scheduling, lab, radiology, billing, and inpatient clinical.

If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

Required Licenses, Certifications, and Registrations:

• Role Specific Epic Certification – Ambulatory
• Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment.
• Employees in this position may be required to have reliable transportation that can meet any operational reassignments of the organization during the workday.  If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements.

All El Rio IT Epic Analyst positions require Epic certification based on the specific role (Ambulatory, Beaker, etc.). For candidates who meet minimum qualifications but are not yet Epic certified, the candidate has 90 days from the start date to obtain the required Epic certification. One probationary extension of 30 days may be granted with approval from IT Management and Human Resources.  If the employee does not receive certification for the position within this timeframe, they are ineligible to remain in the position, and may seek other opportunities within the Organization for which they are qualified or may resign.

El Rio Health is a diverse and inclusive organization. We are invested in helping you and your family Create Tomorrow.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

El Rio Health does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age 40 and over, disability, genetic information, military status, ancestry, marital status, familial status, or any other status protected by law or regulation. 

It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.

El Rio Health requires all employees (except those 100% working remotely) to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. If the prospective employee does not possess this prior to hire, fingerprint application must be completed within 7 days post hire. 

All employees are strongly recommended to obtain Bivalent COVID-19 vaccine, and maintain vaccination status (i.e. boosters as recommended by CDC and/or other public health agencies) to include an Influenza vaccination.
Subject to exemptions and accommodations when required by law, all employees are required to follow El Rio Health Clinic’s masking and PPE policies (N95 preferred) when interacting with patients, co-workers, visitors, vendors, etc.

All employees are required to undergo drug testing prior to employment and, will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive. 

El Rio Health is a Non-profit 501 (c3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards.