Call Center Rep I or II

2222 W Shaw Ave, Fresno, CA 93711, USA Req #1147
Monday, December 9, 2024

(Full-time)

Experience the difference with Educational Employees Credit Union, the largest credit union in the Central Valley. EECU promotes a positive work environment while providing outstanding member service. EECU offers a competitive benefits package, including employer contribution to 401k.

The Call Center is a fast paced environment that is ever changing and requires the ability to communicate effectively with members over the phone and in writing.

Responsibilities of the position include:

  • Efficiently and accurately process transactions and records information
  • Research and resolve members concerns
  • Use active listening skills to develop a rapport with members in order to provide outstanding service
  • Ensure that all interactions with members and prospective members are handled: professionally and accurately.
  • Maintain knowledgeable of credit union products and services

Requirements of the position include:

  • A positive, upbeat attitude that affects members and teammates alike
  • Ability to meet service levels & response time objectives of phone calls, emails, and other communication methods
  • Previous customer service experience
  • Desire to provide outstanding member service
  • Ability to respond and assist customers with inquiries and/or problem resolution
  • Ability to work effectively as a team member
  • Strong communication and active listening skills
  • Dependable (arrive to work on time as scheduled)
  • Must be available to work 10:15 am - 7:15 pm M-F and rotating Saturdays from 8:45 am - 1:15 pm




Other details

  • Pay Type Hourly
  • Min Hiring Rate $19.07
  • Max Hiring Rate $31.88
  • Required Education High School
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Location on Google Maps
  • 2222 W Shaw Ave, Fresno, CA 93711, USA