Financial Services Representative - Member Information Center

Fort Worth Community Credit Union strives to provide excellent member service, which is a result of having friendly, knowledgeable, and helpful employees. Career opportunities at various levels exist with the credit union. Fort Worth Community Credit Union is an Equal Opportunity Employer. We accept applications at all times even when a specific opening is not available. We conduct background screens and drug testing on candidates for employment, and we certify all employees through E-Verify.

Fort Worth Community Credit Union offers full-time employees an excellent benefits package that includes:

Health, Dental, and Vision Insurance
Life Insurance
Long Term Disability Insurance
Flexible Spending Accounts
401(k) Plans (also available for part-time employees)
Paid Holidays (also available for part-time employees)
Generous Vacation and Sick Days (also available for part-time employees)
 
Fort Worth Community Credit Union promotes from within whenever possible, so your career can progress within the same company. We hire only the best and brightest. Our positions are demanding but provide an excellent opportunity to learn the financial industry.

Work Hours: Monday-Friday 9:20 am-6:05 pm and two Saturdays per month 8:30 am-12:30 pm.

Summary: The FSR position performs member services and support via the telephone.  Main responsibilities include opening accounts, establishing IRAs, issuing debit cards, handling member inquiries, wires, and transfers, assisting with home banking and bill pay issues, and cross-selling the credit union's products and services.

Requirements: Candidate must have a minimum of 1 year recent financial institution experience. Previous credit union experience with XP2 and/or Meridian Link is desirable. Must be able to sit at a workstation and be comfortable talking on the telephone for extended periods of time. Outstanding customer service skills are essential for this position, including the ability to communicate effectively with tact and professionalism. Additional requirements include knowledge of basic office functions: IT skills (maneuvering around Windows, browser-based applications, email), strong time management, organizational skills, and attention to detail. Bilingual skills (English/Spanish) preferred.

Benefits: Full benefits package including medical, dental and vision coverage; paid vacation, sick time and holidays; 401(k) Program, EAP and business casual dress.
Upon successful completion of the required training program and probationary period, it is possible that this can a hybrid work arrangement (meaning three days per week in the office and two days per week remote).

FTWCCU is an Equal Opportunity Employer. FTWCCU makes no guarantee as to the availability of the posted positions. Due to ongoing recruitment efforts, some of these positions may have been filled or have offers pending to existing candidates.