the D - Housekeeping - Supervisor

Job Title:          Supervisor

Department:     Housekeeping

JOB SUMMARY:

Responsible for providing outstanding, friendly and informative guest service while inspecting and maintaining specified standards of cleanliness and safety throughout the hotel guest room areas, as directed. Also attends to Guest needs and resolve Guest problems. Works to ensure maximum Guest satisfaction at all times. Assists as needed to ensure maximum inventory is available.

ESSENTIAL JOB FUNCTIONS:

• Responsible for practicing, supporting and promoting the Company Service Standards at all times
• Ability to communicate with a diverse and demanding clientele across multiple operational departments
• Answers Guest questions in a manner that reflects an understanding of the department and property in general
• Checking rooms and common areas, including stairways and hall areas, for cleanliness
• Training Housekeeping Associates on cleaning and maintenance tasks 
• Schedule shifts and arrange for replacements in case of absences
• Responds to customer complaints and accommodating special requests 
• Monitor and replenish cleaning products stock
• Ensure compliance with safety and sanitation policies in all areas
• Observe and report unusual or suspicious behavior

QUALIFICATIONS:

• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form
• Have basic math skills and be computer literate
• Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures
• Must have basic knowledge of Microsoft Office, Outlook and Internet
• Must have 2 years of Housekeeping supervisor experience
• Must be able to work any day of the week and any shift to include weekends and holidays
• Must be able to establish and maintain effective working relationship with Team Members and Guests
• Must be at least 21 years of age

EDUCATION and/or EXPERIENCE:

• High school graduate or GED equivalent required
• Minimum 2 years of housekeeping supervisory experience, preferably at a hotel/resort of similar size

PHYSICAL, MENTAL AND WORK ENVIRONMENT:

• Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
• Ability to lift and move up to 50 pounds of supplies
• Manual dexterity to operate job related equipment including but not limited to vacuum, cleaning supplies, and safety equipment
• Work is typically in an area which may be unusually hot, cold, noisy and may contain second-hand smoke
• Tasks performed from a sitting or non-sitting position