Senior AV Field Engineer: Kenilworth, NJ

At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference – whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.

Our dedicated teams craft solutions experienced by millions every day including:

• Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA
• Building the first fly pack broadcast system transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the world
• Engineering the first high-density pixel canvas to display HD content at that scale for the Vornado, Marriott Marquis LED Display in Times Square, NY
• Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe

Founded in 1993, we’re a global organization serving local needs with associates worldwide. Learn more at onediversified.com and follow us on LinkedIn and Twitter.

What part will you play?

Under general direction, the Senior Field Engineer will oversee commissioning of large and complex AV systems at client sites to provide the optimal performance according to the scope and design intent through remote connections and mentoring the implementation team. Responsible for communication and coordination with the project team, advanced equipment configuration, and system troubleshooting.

What will you be doing?

• Lead the commissioning effort of large and/or complex projects greater than $750k as the technical expert on site or remotely, providing training, support, and ongoing development of other FEs.
• Implements and trains other field engineers and install technicians on how to implement system installations and commissioning according to the quality checklist.
• Create, manage, and communicate on-site progress and roadblocks by aggregating team reports and passing them forward to PM and/or client regularly.
• Support projects remotely, accessing and commission AV systems by utilizing local support personnel
• Troubleshoot advanced technical issues by tracing signal flow and engaging the appropriate parties to assist in resolving the issue.
• Configure AV network and coordinate client network.
• Create and modify DSP files for complex divisible systems with an emphasis on AEC optimization for videoconferencing and coordinating control objects with programmer.
• Contributes lessons learned feedback to the install, design, and pre-sales engineering teams to constantly improve system designs, product selection, and implementation.
• Archive configuration and programming files with appropriate labeling to increase the efficiency and effectiveness of the service team and adapt previous configurations for new projects to increase efficiency.
• Maintain and grow certifications and technical knowledge.

What do we require from you?

Required Experience: 

• High School Diploma or Equivalent is required, Bachelors Degree preferred 
• Able to concisely, consistently, and appropriately communicate with the project team
• Able to manage multiple additional FEs and Install Techs on large sites; maintain overall project implementation status and reporting.
• Able to troubleshoot complex AV and network systems from conference rooms to hybrid-live event spaces
• Extensive familiarity with MTR and Zoom Rooms
• Familiarity with broadcast or hybrid conference-live event systems
• AVIXA CTS-I
• Audinate Dante Level 3
• Biamp Tesira Server and QSC Q-Sys Level 2
• Control certification from one or more of the following manufacturers: QSC, Extron, Crestron

Preferred Experience:

• Proficient with Microsoft Office 365
• Self-starter and requires little direct oversight to perform tasks
• Experience leading teams
• Excellent customer service skills
• Field installation and/or system design experience
• Training small to medium sized groups on technical system operation
• AVIXA CTS-D
• Shure Integrated Systems and RF certifications

Work Environment:

• Some office, mostly jobsite
• Employee may spend most of the day on their feet moving around the jobsite. Must be able to occasionally lift at least 40lbs and be able to climb ladders and stairs. Specific vision abilities required for this job include close vision, distance vision, peripheral vision, and depth vision. 
• Work may be performed in an active construction site requiring appropriate PPE.

Travel:

• Frequent travel by car and occasional airplane trips are required.
• Employee must possess a valid driver’s license in their state of residence.
• Employee will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate.
• Local travel to job sites (within a 2-hour driving distance each way) will make up 70-90% usually but remote travel can be up to 30% of the job at times.
• 10% remote travel is required on a regular basis.

To learn more about becoming part of the Diversified team, visit us at http://diversifiedus.com/about/careers/or email us at careers@onediversified.com.  

Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions.   Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at careers@onediversified.com.

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.