Desktop Technician

Dinsmore is seeking a Desktop Technician at our Cincinnati, OH location to provide technical support for the firm's computer systems, applications, and related technology. The role includes maintaining, analyzing, troubleshooting, and repairing computer hardware, software, and peripherals. This includes, but is not limited to, support for all firm approved desktops, laptops, peripheral equipment, mobile devices, video-conferencing equipment, network, and software.

Responsibilities

• Document, maintain, upgrade, or replace hardware and software systems according to the firm's policies and procedures
• Facilitate escalation of problems, issues, and requests to other IT department roles as necessary
• Participate in and contribute to various IT department projects and initiatives
• Maintain positive contact with attorneys, staff, and clients and observe confidentiality in all firm and client matters
• Troubleshoot problems associated with any PC hardware, software, peripherals, and network connectivity; determine necessary repair, modifications, and testing of such systems
• Monitor incoming helpdesk ticket queues.  Ticket and issue triage, resolution and escalation if required
• Desktop/laptop imaging, installation and moves; performing system setup procedures on desktop/laptop for end-user; performing configuration changes and software installs
• Provide physical inventory of desktops, laptops, monitors, printers, and related equipment.
• Make inventory recommendations/purchases as assigned
• Be familiar with and able to troubleshoot mobile devices and related wireless technologies.
• Be familiar with and able to support applications including Outlook, Exchange, Office products, and firm specific applications
• Be familiar with and able to support basic networking issues
• Communicate effectively, including clearly express ideas/opinions, use appropriate, and effective communication methods, deal with firm employees and clients openly and honestly, be receptive and attentive to communication/feedback from firm employees and clients
• Be present and prepared for work as scheduled, use time off policies appropriately, and schedule lunch and breaks according to department needs
• Utilize firm procedures and resources appropriately to ensure efficient delivery of work product
• Perform other duties, responsibilities, and/or special projects as assigned

Requirements

• Associate or Bachelor’s degree from accredited college or university or equivalent experience
• Ability to work in a fast-paced environment
• Experience troubleshooting basic desktop and laptop hardware, network, software, and printing problems
• Experience imaging systems on both desktop and laptop PCs
• Minimum of 2 years of experience supporting hardware and Windows operating systems
• Minimum of 2 years of experience supporting Microsoft applications, including Outlook, Exchange, Office products, and firm specific applications
• Interpersonal skills necessary to communicate and provide information with courtesy and tact
• Ability to transport, install, and maintain equipment, including computers, printers, and monitors, including the occasional transportation of devices in excess of 50 lbs., lying, stooping, and bending to fully install various pieces of equipment
• Demonstrate teamwork by engaging in discussions with co-workers and promote a team environment where co-workers can collaborate to provide effective problem resolution
• Ability to travel independently
• Actively look for opportunities to help others to provide a balanced workload
• Demonstrate initiative by contributing new ideas, being self-motivated, and obtaining/maintaining a working knowledge of relevant areas
• Demonstrate flexibility and a willingness to adjust to changes in job requirements and scheduling
• Demonstrate organizational skills and effective use of time
• Plan and prioritize daily work and managing time to ensure work is timely and efficiently completed

Equal Opportunity Employer