Student Support Coordinator - Hybrid/Encino/Sherman Oaks Campus

Overview:
 

The Student Support Coordinator (SSC) reports directly to Student Central leadership.  They will perform routine and recurring student, faculty, colleague and operational services required in the operations of a DeVry University location.  

Responsibilities:

• Conducts outreach to current & prospective students for various types of campaigns, including course registration, or to collect missing documents for financial aid processing, appointments, confirmations and other requests for information as needed. 
• Maintains a basic understanding of all academic & Title IV programs, policies and procedures including institutional policies and federal and state regulations.
• Responds to student questions and/or requests; transcript requests; website information; if able; and/or escalates concerns, as necessary.
• Demonstrates consultative skills to resolve complex problems including escalated interactions from other peers.
• Conducts reviews of student accounts to identify missing required documentation in order to complete the financial clearance process.
• Consistently meets/exceeds service established metrics. 
• Appropriately documents student interactions in Salesforce. 
• Oversees student workers from a training and daily activity perspective as needed.
• Provides administrative support to all functional leaders and teams in the operations of the location.  
• Maximizes office productivity through proficient use of appropriate software applications.
• Coordinates and arranges meetings, prepares agendas, and reserves/prepares facilities.
• Demonstrates exceptional customer service to students, guests, and colleagues. 
• Supports the Strategic Enrollment team and Academic staff.
• Manages the testing function for applicants, continuing students and others at the location.  
• Handles any general inquiries and endeavors to provide specific answers or appropriate   routing to correct personnel throughout the University (including but not limited to Student Central, technical help desk, etc.).  Supports colleagues with IT as requested by IT technician.
• Completes other projects and duties as assigned.

Qualifications:

• Some college coursework required. 
• Previous work experience in Marketing, Customer Service, Finance/Bookkeeping, Academics or Administrative Support required.
• Advanced PC skills in Microsoft Office Suite, Internet applications, and database management software required.
• Excellent customer service, interpersonal, organizational, oral and written communication skills required.
• Ability to work non-traditional shifts, including weekends and evenings, required.-
• Ability to work overtime required.

Shift Expectations

• Working flexible hours including evening and rotating Saturdays (based on operating hours of your campus location)
  • The first 6 weeks of training require daily attendance in order to be successful in the role while working 9AM-6PM PST 
  • At the conclusion of training colleagues will work a permanent schedule as follows:
    • Onsite; Week 1 of 8 week session Monday-Thursday 10-7 PST
      • Fridays remote 8-5 PST 
    • Onsite; Week 4 of 8 week session Monday-Thursday 9-6 PST
      • • Fridays remote 8-5 PST 
    • Remote weeks; 
      • 1 shift 11-8 PST
      • 3 shifts 9-6 PST
      • Fridays 8-5 PST
      • 1 Saturday a month 9-1 PST (flex during week to equal 40 hours or overtime, if available)