Tenant Management Specialist
Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization located in metropolitan Atlanta, Georgia, offering a full range of mental health services, developmental disabilities programs and substance abuse treatment to more than 11,000 citizens annually who are uninsured and underinsured.
As a public, not-for-profit organization, Claratel Behavioral Health operates more than 20 locations in DeKalb County with a diverse workforce of more than 500 direct-care and support staff.
Our staff of physicians, nurses, clinicians and support personnel is dedicated to helping our clients and their families recover from these debilitating disabilities and resume productive lives. We strive to provide the highest quality, evidence-based services in the least restrictive settings, and we envision a community in which disabilities no longer limit potential. Claratel Behavioral Health is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). Read more on our recent CARF accreditation here.
TENANT MANAGER
The Tenant Manager oversees the daily administration of tenant matters for properties owned or leased by Claratel Behavioral Health. The Tenant Manager serves as the interface between the tenant and Claratel Behavioral Health for issues related to resident tenancy and requirements outlined in the tenant agreement. The Tenant Manager ensures maximum occupancy of residential beds based on available units and associated funding.
DUTIES & RESPONSIBILITIES:
Tenant Screening
- Receive and review all tenant applications
- Determine eligibility for housing based on eligibility criteria and unit availability
- Ensure that third party screening, such as criminal background checks, are completed and received
- Coordinate with potential tenant and support system to assign individual to an available bed
Tenant Agreement Management
- Schedule and coordinate new tenant meetings
- Issue tenant agreements and renewals
- Issue notices of tenant agreement violations
- Establish payment plans for past due rent, as appropriate
- Work with Compliance team on dispossessory procedures
Tenant Communication and Dispute Resolution
- Manage communication to tenants regarding issues of tenancy
- Serve as initial point of contact for property management companies
- In consultation with the Housing Director, resolve minor tenant complaints
Ensure that leases with property management are current
- Coordinate with Contracts team to ensure that leases are signed timely
- Add and remove tenants from leases based on admissions, discharges, and transfers
Complete all required documentation fully and in a timely manner.
- Complete grant and funding related documentation, including expenditures and receivables
- Maintain bed management system, showing vacancies by funding source, gender, and other occupant parameters
- Complete annual income verification documentation and issue new rent payment agreements
- Complete annual tenant agreement renewals
- Document tenant encounters in tenant records
Monitor Program Outcomes
- Track program outcomes, including occupancy rates and funding compliance
- Trend tenancy violations and work with Clinical, Quality, and Compliance teams to mitigate associated risks
Provide Community Education
- Educate potential referral sources on the available programs and eligibility criteria
- Maintain communication with referral sources on vacancies
Assist with special projects as assigned.
- Engage in ongoing professional development
NEEDED ATTRIBUTES:
- Strong written and verbal communication skills
- Ability to work independently
- Strong customer service skills
- Attention to detail
- Ability to multi-task
QUALIFICATIONS:
- Minimum 2 years in property management or experience managing or supporting HUD grants
WORKING CONDITIONS:
- The job is routinely 8:15 a.m. to 5:00 p.m. in an office setting; Some after hours and weekend work and local travel required to address tenancy issues
**Please note that due to the high volume of applications we have received, we regret to inform
you that only those applicants selected for an interview will be contacted. We appreciate your
understanding and wish you the best of luck with your job search.**
Applicants will be subject to an FBI Criminal History Record Check.
Claratel Behavioral Health participates in E-Verify (Company ID: 226305).
Our Mission: Claratel Behavioral Health strives to provide the right service, for the right person, at the right time.
Our Vision: Claratel Behavioral Health envisions a community in which disabilities no longer limit potential.
Our Values:
•Providing inspirational leadership in marshaling resources to achieve our vision
•Being an industry leader in public sector service delivery
•Having talented and well trained staff that is client and mission focused
•Offering a full service continuum with a collaborative spirit
•Being the provider of choice, the employer of choice and the board of choice
Other details
- Job Family Technician
- Pay Type Hourly
- Employment Indicator REGULAR
- 445 Winn Way, Decatur, GA 30030, USA