Senior Technical Services Engineer

The Elessent Clean Technologies Cleaner Fertilizers, Metals and Chemicals (CFMC) (MECS®) business has a new and exciting opportunity for a Senior Technical Service Engineer. The Senior Technical Service Engineer will report to the Americas Technical Services Leader. This individual will lead technical service activities to support customers’ operating plants in the Elessent Clean Technologies CFMC business. This individual will be critical in capturing customer satisfaction for the CFMC business.

Essential Duties:

All duties to be performed according to the established standard and in compliance with all company policies and procedures while maintaining regular, prompt attendance and availability for overtime as needed:
•    Execute technical service engagements at customer sites.
•    Lead technical service teams during engagements at customer sites including, but not limited to, commissioning, start-up, troubleshooting, plant evaluations, process studies, and training.
•    Deliver high quality technical service and results to support CFMC business; support all areas of the technology with operational expertise; support alignment with sales strategy, customer complaint management, and internal & external customer relationship development.
•    Respond rapidly to internal and external customers in distress.
•    Mentor other engineers in the CFMC business.
•    Ensure all technical service work is conducted in accordance with Elessent safety standards.
•    Support standardization of technical service delivery processes and tools and document best operating practices.
•    Coordinate with regional resources to support international customers.
•    Ensure documentation and knowledge capture from the team.
•    Be a role model of Elessent Core Values.
•    Troubleshooting (on-site and remote).
•    Technical Service Agreement Execution.
•    Acid Plant commissioning, startup, and shutdown.
•    Provide technical support for sales organization.
•    Turnaround consulting.
•    Operator Training.
•    Plant optimization / revamp studies.

Work Environment:

•    Regularly exposed to an office environment with controlled temperature.
•    Fast paced work environment.
•    Regularly work with others.
•    The noise level is generally light to moderate.
•    Travel will be required to customer sites in the USC and LATAM regions as well as globally.
•    Occasionally exposed to a chemical plant environment.

Safety and Ergonomic Requirements:

•    Must practice safe work practices at all times and report any unsafe conditions immediately.
•    Prioritize and promote safety awareness.
•    Attend and participate in all required safety trainings.

Physical Demands:

The tasks of this position generally require duties to be performed by:
•    Prolonged periods of sitting at a desk and working on a computer.
•    Must be able to lift 15 pounds at times.  

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience
•    BS in Chemical or Mechanical Engineering.
•    10 or more years of experience in sulfuric acid process technology.
•    Knowledge of a process simulator (Aspen Plus, HYSYS, etc.) is preferred.
Leadership and Technical Proficiency
•    Demonstrates Core Values leadership and performance.
•    Safety-conscious mindset.  Experience and/or training in EHS preferred.
•    Demonstrates strong technical rigor with an innovation mindset.
Communication and Self-Direction
•    Demonstrates ability to communicate with impact and influence cross-functional teams.
•    Thrives in a self-directed environment.
Travel
•    Travel will be required to customer sites worldwide.  Around 40% travel expected.